Bookshelf v7.5: Working with Service Request Details

When you drill down on a service request, the SR screen displays the details about the selected service request. Table 20 shows the fields that are displayed on the Service Request screen.

Table 20. Service Request Details
Field	Contains	Editable?
SR #	The service request number	N/A
Contact	The last and first name of the contact for this service request	The field data links to the Contact detail view.
Company	The company name associated with this service request	The field name links to the Company detail view.
Area	The area of the service request, such as Hardware or Furniture	N/A
Priority	The priority of the service request	N/A
Status	The current status of the service request	N/A
Substatus	The current substatus of the service request	N/A
Owner	The person responsible for fulfilling the service request	N/A
Open Date	The date the service request was opened	N/A
Close Date	The date the service request was closed	N/A