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Siebel eMail Response Administration Guide > Understanding eMail Response Workflows >
eMail Response - Response Workflow
The eMail Response - Response Workflow is invoked by the Reply, Reply to All, and Forward buttons on the Communications screen. This workflow process creates the outbound email message and navigates the user to the view where agents can compose a response message. In addition to creating the activity the workflow also is responsible for appending the original message to the bottom of the email message.
NOTE: The Maximum Original Message Text process property controls how much of the original message text will be included in a reply. In the eMail Response - Response workflow, you can set the Maximum Original Message Text process property to a value that is between 100 and 7,500 characters.
Figure 15 illustrates this process.
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Siebel eMail Response Administration Guide Published: 21 April 2003 |
