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Siebel eMail Response Administration Guide > Understanding eMail Response Workflows >
eMail Response - Client Send Mail
The eMail Response - Client Send Email workflow is invoked by the Send button on the Communications screen. This workflow is responsible for performing message validation steps, updating the status of the inbound message to Done, and sending the email message. If you use the Smart Answer or UQ product, the workflow is responsible for providing feedback to the Smart Answer knowledge base, as well as releasing the UQ work item. Figure 16 illustrates this process.
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Siebel eMail Response Administration Guide Published: 21 April 2003 |