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eMail Response - Process Message Workflow

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Unstructured email messages should be processed using the eMail Response - Process Message workflow. The following are the primary features in this workflow process:

Test Mode Enabled? (Workflow Decision Point).
Find Junk Email (Workflow Subprocess).
Parse Message Workflow Steps.
Create Activity (Workflow Subprocess).
Contact Lookup
Commit time calculation (entitlement verification)
Smart Answer Enabled? (Workflow Decision Point).
Identify Language
Analyze Message (message categorization)
Suggest a reply
Automatically respond with a reply
Send Acknowledgement (Workflow Subprocess).
Route Email or Route Message (Workflow Subprocess).

Figure 3 illustrates these features.

Figure 3. eMail Response - Process Message

To set up the eMail Response - Process Message workflow, use this chapter, Completing Typical Setup Tasks and Siebel Business Process Designer Administration Guide.

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