Siebel eSales Administration Guide > Administrative Tasks > Modifying Credit Card Charges >

Giving Refunds

Use the Payment form to refund charges.

To refund a credit card charge

  1. Navigate to Orders > My Sales Orders.
  2. The My Sales Orders view appears.

  3. Select an order.
  4. Click the Payment tab.
  5. The Payment form appears.

  6. Modify the transaction amount if necessary.
  7. Click Refund.

 Siebel eSales Administration Guide 
 Published: 18 April 2003