Bookshelf Home | Contents | Index | Search | PDF

Siebel eSales Administration Guide > Modifying Order Workflows > Siebel eSales Order Workflows >

Auctions

---

Quotes of type Auction Quote, that is, winning bids, are converted to orders automatically after a given period of time. This is done using a workflow policy such as Complete Auction Order, which converts the quote to an order after two days by triggering the Silent Authorize Order workflow policy action.

For more information on auction quotes, see Quote Types Used in Siebel eSales and Siebel eAuction Guide. For information on workflow policies, see Siebel Business Process Designer Administration Guide.

The eSales - Silent Authorize Order Process, shown in Figure 32, is triggered by the Silent Authorize Order workflow policy action.

Figure 32. eSales - Silent Authorize Order Process

When this workflow is triggered, the following events happen:

The Shipping Calculation Process is called. For more information, see Setup Tasks.
The Calculate Tax business service is called.
The process determines the payment method. If a credit card is used, the card is authorized.
An order is created.
If credit card authorization fails, the order status is set to Credit Failure and an email message is sent to the customer indicating the problem.
The quote status is set to Order Placed.

Bookshelf Home | Contents | Index | Search | PDF