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Siebel Applications Administration Guide > Creating and Administering iHelp >
Activating, Revising, and Deactivating iHelp Items
The Activate, Revise, and Deactivate buttons control:
- The status of the iHelp items
- Whether the items are visible in the iHelp pane and iHelp Map
- Whether the items can be edited
Table 13 describes the behavior of these buttons.
Table 13. About the Activate, Revise, and Deactivate Buttons
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Activate |
The iHelp item is complete and ready for general use. |
The iHelp item cannot be modified (although it can be deleted). The status and version no longer appear with the item name in the iHelp pane. After the status changes to Active, any active version of the item becomes Outdated. |
In Progress |
Active |
Revise |
You want to make changes to an active iHelp item. |
The iHelp item is copied to a new record that can be edited. For the new record, deselects Active flag on Responsibilities view. |
Active Inactive |
In Progress |
Deactivate |
You no longer want the item to appear in the iHelp pane. |
The iHelp item no longer appears in the iHelp pane or the iHelp Map. |
Active |
Inactive |
This task is a step in Process of Administering iHelp. To activate an iHelp item
- Navigate to the Administration - iHelp screen, then the All iHelp Items view.
- Select an in-progress iHelp item.
- Click Activate.
Revising an Active iHelp Item
Complete the following procedure to revise an active iHelp item. To revise an active iHelp item
- Navigate to the Administration - iHelp screen, then the All iHelp Items view.
- Select an active iHelp item.
- Click Revise.
TIP: Reset the responsibilities for the in-progress iHelp item so that you can see and test the item that you are revising.
Deactivating an iHelp Item
Complete the following procedure to deactivate an iHelp item. To deactivate an iHelp item
- Navigate to the Administration - iHelp screen, then the All iHelp Items view.
- Select an active iHelp item.
- Click Deactivate.
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