Table 44. Types of Predefined Workflow Policy Programs
|
|
|
Send Page |
Send Page |
Sends a generic page. |
Send Opportunity Page |
Sends a page regarding an opportunity. |
Send Quote Page |
Sends a page regarding a quote. |
Send SR Page |
Sends a page regarding a service request. |
Send Email |
Send Email |
Sends a generic email message. |
Send Opportunity Email |
Sends an email regarding an opportunity. |
Send Quote Email |
Sends an email regarding an opportunity quote. |
Send SR Email |
Sends an email regarding a service request. |
Send Broadcast Message |
Send Message Broadcast |
Sends a generic broadcast message. |
Send SR Message Broadcast |
Sends a broadcast message regarding a service request. |
Send Opportunity Message Broadcast |
Sends a broadcast message regarding an opportunity. |
Database Operation |
Change SR Close Date to Today |
Changes the group of the service request. |
Change SR Owner |
Changes the owner of the service request to the current manager for the owner. |
Change SR Group |
Changes the priority of the service request to a new value. |
Change SR Owner to Manager |
Changes the severity of the service request to a new value. |
Change SR Priority |
Changes the status of the service request to a new value. |
Change SR Severity |
Changes the Sub-Status of the service request to a new value. |
Change SR Status |
Creates an activity for a service request. |
Change SR Sub-Status |
Creates an activity for an opportunity. |
Create SR Activity |
Sends a generic page. |
Create Opportunity Activity |
Sends a page regarding an opportunity. |