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Customizing the Language Mappings for Siebel Chat Spelling Checker

The default language for Siebel Chat spelling checker is determined by the RequestSiteID field in the service request, which is a configurable business component field. The RequestSiteID field refers to the site or country to which the customer is affiliated. For example, if a German user starts a chat session with an agent, the RequestSiteID field has a value of 77.

The language mappings for Siebel Chat spelling checker are defined in the GetLanguageCodeFromMapping script method inside the Service_PreInvokeMethod in the Chat UI Business Service. An example Service_PreInvokdMethod follows:

function Service_PreInvokeMethod (MethodName, Input*, Output*)

{

   if (MethodName == "GetLanguageCodeFromMapping")

   {

      var sRequestSiteID = "";

      sRequestSiteID = Inputs.GetProperty("RequestSiteID");

      switch(sRequestSiteID)

      {

           case "0"

              Outputs.SetProperty ("LanguageCode", "ENU");

              break;

           case "101"

              Outputs.SetProperty ("LanguageCode", "ITA");

              break;

           case "71"

              Outputs.SetProperty ("LanguageCode", "FRA");

              break;

           default:

             Outputs.SetProperty ("LanguageCode", "ENU");

             break;

      }

      return CancelOperation;

   }

   return (ContinueOperation);

}

The Service_PreInvokeMethod has the following input and output parameters respectively:

• RequestSiteID (Input). This is the language code or ID associated with the site or customer requesting the chat.
• LanguageCode (Output). This is the language code mapping for RequestSiteID.

You can modify and add new language mappings for a customer as required by editing the GetLanguageCodeFromMapping script method, provided that the language is supported by Siebel Chat spelling checker. Use the following procedure to customize the language mappings for Siebel Chat spelling checker.

To customize the language mappings for Siebel Chat spelling checker

1. Start Siebel Tools.
2. Click the Chat UI Business Service object in the Tools Object Explorer, then the Service_PreInvokeMethod.
3. Go to the switch(sRequestSiteID) section, and modify or add new language mappings as required.

Table 16 lists the languages that are currently supported by Siebel Chat spelling checker. Supported languages are defined in the SPELLCHECK_LANG LOV (list of values).