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Roadmap for Configuring Siebel Call Center for Siebel Chat

You must log in with administrator access to Siebel Call Center to configure it for Siebel Chat. To configure Siebel Call Center for Siebel Chat, perform the following tasks and process:

• Verifying Organization Access Control
• Setting Up Agent Responsibilities and Views in Siebel Call Center
• Configuring Communications in Siebel Call Center for Siebel Chat
• Adding Agents to the Communications Configuration for Siebel Chat
• Setting Up an Alias for Siebel Chat Users in Siebel Call Center
• Setting Up Frequently Used Text in Siebel Call Center for Siebel Chat
• Extending Wrap-Up LOVs in Siebel Call Center for Siebel Chat
• Configuring the Communications Toolbar
• Setting Up a Global URL Library in Siebel Call Center for Siebel Chat
• Configuring the RedoPopupInMenu Command
• Setting Up Outbound Email Communications in Siebel Call Center
• Configuring Support for F5 Refresh in Siebel Chat
• Setting Up System Preferences in Siebel Call Center for Siebel Chat
• Using the Browser During Siebel Chat Sessions
• Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality
• Configuring Siebel Chat Auto Answer
• Customizing the Siebel Chat User Interface
• Modifying the Spelling Checker for Siebel Chat
• Process of Configuring Siebel Chat Feedback

NOTE:  The tasks listed here assume that you have already set up a company, user accounts, and chat projects in Oracle Contact On Demand as outlined in About Setting Up Oracle Contact On Demand Applications for Siebel Chat.