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Siebel Chat Logging


In Siebel Call Center, chat logging is carried out using the standard application logging mechanisms:

  • CCF Logging. Logs information and errors related to the processing of chat interactions in the Siebel Call Center application components.
  • SARM Logging. Logs performance profiling messages from the chat application components.

The standard client-side logging capabilities of Siebel Call Center are also used for customer Siebel Chat logging, whereby logging is set up and controlled from the customer's workstation using the environment variables described in Table 11.

Table 11. Logging Environment Variables
Environment Variable
Description

SEBLCL_TRACEMODE

Controls the log mode/device choice. Set this variable to 2 to log to file.

SEBLCL_TRACEUNICODE

Enables tracing in Unicode mode. This variable is useful for tracing international language data, and is disabled by default.

SEBLCL_LOGDIR

Specifies the location on client disk where the log file is created.

SEBLCL_LOGFILESIZE

Specifies the maximum size of the log file.

SEBLCL_LOGARCHIVECOUNT

Specifies the maximum number of logs archived file count.

SEBLCL_ALLOWCHATTRACE

Enables Siebel Chat UI logging from the UI ActiveX control if set to TRUE.

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