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Installing the Universal Connector

As a preliminary step in installing data quality software, including the Universal Connector software, you must use the Siebel Image Creator utility and Siebel CRM media files (from your DVD or FTP site) to create a network-based Siebel CRM installation image. For installation instructions, including instructions on creating the installation image, see Siebel Installation Guide for the operating system you are using.

To use the Universal Connector, you must install the Data Quality Connector component when running the InstallShield wizard for Siebel Server Enterprise. For information about installing the Universal Connector on a network, see Installing Third-Party Application Software for Use with the Universal Connector.

NOTE:  If using the Data Quality Applications product media pack on Oracle Software Delivery Cloud to install data quality products, then the Universal Connector component is installed as part of that installation process.

Installing Third-Party Application Software for Use with the Universal Connector

Unlike most other third-party software, you must install third-party software for use with the Universal Connector after you install Siebel Business Applications. Install the third-party software in the SDQConnector directory where your Siebel Business Applications are installed; that is, the Siebel_Server_root/SDQConnector directory. See the documentation provided by the third-party vendor for instructions.

Installing Third-Party Data Cleansing Files for Use with the Universal Connector

To perform data cleansing, the third-party vendor software usually needs a set of files for standardization and data cleansing. For information about specifying the location of such files, see the documentation provided by the third-party vendor.

Universal Connector Libraries

The Universal Connector uses standard Siebel CRM business services for data matching and cleansing. These business services call a generalized adapter that can communicate with an external data quality application through a set of library files.

The names of the shared libraries are vendor-specific, but must follow naming conventions as described in Vendor Libraries.

The Siebel CRM installation process copies these DLL or shared library files to a location that depends on the operating system you are using, as shown in Table 7.   

NOTE:  The DLLs or shared libraries for each vendor can be specific to certain operating systems or external product versions, so it is important that you confirm with your vendor that you have the correct files installed on your Siebel Server.

The Universal Connector requires that you install third-party applications on each Siebel Server that has the object managers enabled for data quality functionality. If you plan to test real-time mode using a Siebel Developer Web Client, you must install the third-party Data Quality software on that computer, as well.

NOTE:  When installing data quality products using the Data Quality Applications product media pack on Oracle Software Delivery Cloud, the DLL or shared library files are copied to a location that depends on the operating system you are using.