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Siebel Life Sciences Guide
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Capturing Adverse Events and Complaints
This chapter covers the following topics:
About Adverse Events and Complaints Management
About Capturing Adverse Events and Complaints
Scenario for Capturing and Escalating Adverse Events and Complaints
Process of Capturing and Escalating Adverse Events and Complaints
Confirming Standard Setup for Service Requests
Setting Up Codes
Setting Up Lot Numbers for Medical Products
Capturing Adverse Events and Complaints as Service Requests
Escalating Adverse Events and Complaints as Product Issues
Adding Complaint-Specific Information to Product Issues
About Configuring Adverse Events and Complaints Capture
Siebel Life Sciences Guide
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