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About Communicating with Customers for Adverse Events and Complaints Management

This chapter describes ways to communicate with the customers and coworkers about an adverse event or complaint. If you have installed the Siebel Document Server, you can create documents such as letters, reports, and presentations from within the Siebel Medical application.

Where to Find More Information

The following chapters describe other aspects of the complaints and adverse events management process:

• Capturing Adverse Events and Complaints
• Investigating Adverse Events and Complaints
• Recording Product Analysis for Adverse Events and Complaints Management
• Managing Corrective and Preventative Actions
• Regulatory Reporting
• Closing Adverse Events and Complaints