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Configuring the Submit Button

This topic provides information about how to configure the Submit button.

Changing the Requirement That One Product Must Be Detailed

When you click the Submit button in either the Contact Call Detail and Account Call Detail views, the application verifies that at least one product has been recorded and detailed. Table 14 describes the specific actions that occur when clicking the Submit button in the views in which it appears.

This one-product-dropped requirement can be changed by the administrator using Siebel Tools. The validation engine controls all the user properties related to the Submit and Sign button. When you click the Submit button in either the Contact Call Detail and Account Call Detail views, all sample records with quantity less than or equal to zero are deleted. All detail records with priority (if any), and all promotional items with quantity less than or equal to zero are also deleted.

NOTE:  A call cannot be deleted after it has been submitted. This behavior is controlled by a specialized class and, for regulatory and data integrity reasons, cannot be configured to allow for deletion.

LOVs That Should Not be Changed

Table 15 lists LOVs that are required in the submit process. Do not delete or inactivate these LOVs.

Changing Read-Only Fields

As mentioned in this chapter and in Managing Pharma Samples the Siebel administrator can change the fields that become read-only after a call is submitted or synchronized with Siebel Pharma Handheld on a PDA. By default, only Comment is editable after clicking the Submit button. Edit the Update After Submit user property to change which fields are editable after a call is submitted. See Table 61 for details.