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Siebel Partner Relationship Management Administration Guide > Siebel PRM for Communications, Media, and Energy > Support for Complex Ordering ProcessIn the communications, media, and energy industries, it is common for customers to place complex orders, which include both products and services that involve an ongoing relationship with the customer. After making the purchase, customers might want to change an activated service. For example, customers who buy cell phones and cell phone service might want to upgrade the number of minutes in their plan, might want to add wireless Web to their existing service, or might want to disconnect the service. Siebel PRM for CME has a number of changes to support these sorts of complex orders and the complex bundles of products and services that customers purchase:
The screens and views of the Partner Manager used for quotes and orders are identical to screens used for the same purposes in Siebel Communications and Siebel Energy. For more information, see Siebel Order Management Guide Addendum for Communications. The screens and views of the Partner Portal used for quotes and orders include both screens comparable to those used for the corresponding purposes in Siebel eSales and screens comparable to those used for the corresponding purposes in Siebel Communications, Siebel Media, and Siebel Energy. For more information about this order process and the workflows that it uses, see Siebel Order Management Guide Addendum for Communications and Siebel Communications Guide or Siebel Energy Guide. |
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