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Process of Managing Applications

Using the self-service Web site, citizens can submit applications for benefits themselves. Also, agents at call centers, other agency offices, and field locations can use the self-service Web site to submit applications for citizens. For more information about submitting an application for benefits on a self-service Web site, see Siebel eService Administration Guide Addendum for Industry Applications.

This process consists of tasks that users typically perform when managing applications. Your agency might follow a different process according to its business requirements.

To manage applications, users perform the following tasks:

1. Reviewing Submitted Applications
2. Finding Matching Contact Records
3. Uploading Applications
4. Viewing Cases for Applications
5. Verifying Application Information
6. Adding Attachments to Applications

This process is a step in Roadmap for Managing Benefits Cases.