This chapter includes information that social service and other municipal entitlement agencies can use to manage cases for benefits and services. It includes the following topics:

• Scenarios for Benefits Case Management
• About Implementing Automatic Benefits Assignment
• About the Sample Rulebase
• About Integrating Siebel Public Sector with Accounts Payable
• About Working with Service Providers
• About Effective Dating for Field Values and Records
• About Appeal Cases
• Roadmap for Managing Benefits Cases
• Process of Managing Applications
• Viewing Master Cases
• Disassociating Cases from a Master Case
• Updating Benefits Cases
• Updating Contact Records
• Assessing Benefits Eligibility
• Process of Managing Benefits for Cases
• Creating Orders for Benefits Cases
• Process of Managing Service Plans for Cases
• Changing Data in Effective Dating Fields
• Changing Data in Effective Dating Records
• Process of Managing Appeal Cases
• Performing Quality Assurance Reviews