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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Appeal Cases > Creating Appeal CasesComplete the procedure in this topic to create an appeal case. For more information, see About Appeal Cases. When you create an appeal case for a case with a Status field value of Closed, the Status field value of the closed case changes to Active. You cannot create an appeal case for a case with a Status field value of Inactive or Submitted. If you create an appeal case because you approve an appeal request that a citizen submits on a self-service Web site, then the Web Access field in the Contacts view of the appeal case is automatically selected so that the citizen can access the appeal case on the self-service Web site. NOTE: In the preconfigured Siebel Public Sector application, the Appeal button is enabled only for cases that have a Category field of Benefit. Administrators can enable this button for additional case categories. For more information, see Configuring Case Categories for Appeal Cases. This task is a step in Process of Managing Appeal Cases.
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