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Siebel Public Sector Guide > Managing All Cases > Process of Developing Cases > Adding Literature to CasesAgents can use the Literature Distribution view to record the literature that they distribute to contacts for a case. Typically, you create a literature distribution record each time you mail literature to a contact. Users can select from literature that they add using the Literature view of the Administration - Document screen. For more information about setting up literature files, see Siebel Applications Administration Guide. This task is a step in Process of Developing Cases. |
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