This chapter includes information that applies to any case in Siebel Public Sector. It includes the following topics:

• About Case Management
• About Tax Case Management
• Scenarios for Tax Case Management
• Roadmap for Managing Cases
• Creating Case Records
• Process of Developing Cases
• Managing Activities for Cases
• Managing Court Information for Cases
• Arranging Case Meetings
• Copying Cases
• Process of Managing Case Approvals
• Viewing Cases by Status
• Closing and Reopening Cases
• Process of Managing Case Time
• Process of Managing Approval for Time Sheets