Siebel Remote and Replication Manager Administration Guide > Troubleshooting Siebel Remote > Troubleshooting a Synchronization Manager Problem >

Troubleshooting an Initialization or Synchronization Problem

This topic describes how to troubleshooting an initialization or synchronization problem.

To troubleshoot an initialization or synchronization problem

1. Open a file in the SIEBEL_CLIENT_ROOT\log folder:
   • For an initialization problem, open an upgwiz log and the syncthrd log files.
   • For a synchronization problem, open a syncthrd log file.

     For more information, see Log Files on the Remote Client.

2. Locate the error message in the log file.
3. Search this troubleshooting chapter and My Oracle Support for the error message.
4. If Step 3 does not resolve the problem, then see Recovering from a Failure to get more information in the log file.
5. If Step 4, does not resolve the problem, then see Getting Help from Oracle. Be prepared to send the log information with the trace information.