Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService > Process of Setting Up Branch Locations >

Linking Search Results to Map Services

In the preconfigured Siebel eService application, search results for branch locations are not linked to map services. Application administrators can link search results for branch locations to map services so that customers can view applicable directions and a map from an online map service provider. Some map service providers follow:

• Google Maps™. You can link to the map service in Google Maps. You must comply with the terms of the service agreement when using the services of Google Maps.
• MapQuest^©. LinkFree is a free service of MapQuest that allows you to link directly to the MapQuest Web site so that customers can view maps for any address. The Mapquest map service page is automatically loaded for branch locations. Customers must submit a brief registration form to Mapquest to make the link available on their Web sites. For information about legal terms, contact Mapquest.
• Yahoo!^© You can link to the directions and map service in Yahoo! You must comply with the terms of the service agreement when using the services of Yahoo!

To link search results for branch locations to a map service provider, you must change the user property values in the Service Provider Search Engine business service in Siebel Tools. The URL address format and variable values depend on the URL call of the service provider. Review the latest URL syntax of the map provider. For information about Siebel Tools, see Using Siebel Tools.

This task is a step in Process of Setting Up Branch Locations.