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Oracle Receivables User Guide
Release 12.1
Part Number E13522-04
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Customers

Customers Overview

Use the Customers set of pages to manage customer information in Oracle Receivables.

You create customers so that you can properly record and account for sales transactions, as well as all other attributes of your selling relationships. Recording a sales transaction requires that a customer, stored as a party in Oracle Trading Community Architecture, has an account as well as an account site. Consequently, to understand the role of a customer in the context of your trading community, you should also understand other concepts such as party, customer account, and account site.

For a detailed discussion of these Oracle Trading Community Architecture concepts and examples of how to model your customers using the Customers set of pages, see: Oracle Trading Community Best Practices Setting Up Customer and Prospect Data (Note 269124.1 on My Oracle Support).

Process Flow

This diagram shows the process flow for managing, searching, creating, and updating customer information.

the picture is described in the document text

Data Quality Management Overview

The Customers set of pages comes with Oracle Trading Community Architecture (TCA) Data Quality Management (DQM) feature. The DQM feature lets you:

To turn on DQM search, set the HZ: Enable DQM Party Search profile option to Yes. See: Setting Up DQM, Oracle Receivables Implementation Guide

Related Topics

Data Quality Management Overview, Oracle Trading Community Architecture Administration Guide

Major Features, Oracle Trading Community Architecture Administration Guide

Data Quality Management Process, Oracle Trading Community Architecture Administration Guide

Searching for Customers

Use this procedure:

To search for a customer:

  1. Navigate to the customer search page.

  2. Select a Customer Type: Organization or Person.

  3. Select a search type, Simple or Advanced, and specify search criteria.

  4. Click Go.

    In the Customers region, the first customer record is selected by default, and the Accounts region displays this customer's accounts that match the search criteria. If you select any other customer record, then the Accounts region is automatically updated.

    Important: You must specify at least one search criterion.

Related Topics

Customers Overview

Entering and Updating Customer Information

Use this procedure:

This procedure involves the following steps:

Related Topics

Customers Overview

Creating and Updating Customers

Use this procedure to perform the following tasks:

Related Topics

Entering and Updating Customer Information

Creating a Customer

This procedure lets you create:

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Profile Class A category previously defined in the Customer Profile window. You can classify your customers by industry, location, size, creditworthiness, business volume, and payment cycles. If you choose industry, you might want to define classes such as High-Tech, Real Estate, Wholesale, and Retail.
Account Type The type of account you are entering. Use Internal to track customer accounts within your company and External to track customer accounts outside your company.
Account Description Lets you store the descriptions of a customer account, such as account name. Account descriptions cannot be loaded using the Customer Interface tables. Although you can manually store account description data or populate the data using the TCA APIs, that data is displayed only on the Customer set of pages.

To create a customer:

  1. Navigate to the Create Customer page.

    The Create Customer page displays differently, depending upon your customer type selection, Organization or Person, on the Customer Search page.

  2. Enter customer, account, and account site details.

    Important: To create a customer, you must specify at least a customer name, account number, and account site address. All other details are optional depending on the business requirements at your enterprise.

    Note: You can either enter a customer account number or enable Automatic Customer Numbering. See: Transactions and Customers System Options, Oracle Receivables Implementation Guide.

    Even if you do not enable Automatic Customer Numbering, customer account numbers are automatically generated if the MO: Default Operating Unit profile option does not have a value.

  3. Click Save And Add Details or Apply.

    Important: Click Save And Add Details to go to the Account Overview page to add further account details, such as account sites, profile, payment, and communication details. Click Apply to go to the Customer Overview page to add further customer details, such as accounts, profile, communication, party relationship, and tax profile.

    If the information you entered already exists, the Customer Duplicate Prevention page is displayed. See: Customer Duplication Prevention. Otherwise, Receivables creates the customer and displays the Account Overview page (or the Customer Overview page if you clicked apply). See:

Related Topics

Creating and Updating Customers

Adding and Updating Accounts

Use the Customer Overview page to manage details of your existing customers.

This page has five subtabs:

Important: Customer details provided during customer creation default on the corresponding subtabs of the Customer Overview page. For example, account information, such as account number, account description, and profile class, defaults on the Accounts subtab of the Customer Overview page.

Use the Accounts subtab of the Customer Overview page to view, add, and update the accounts of existing customers.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Enrich Lets you review, purchase, import, and update third-party data about a customer.
Status When you change the value from the default Active to Inactive or All, or vice versa, the accounts/sites region is refreshed. Status filters the lists of accounts/sites such that Active, Inactive, or All (both the Active and Inactive) accounts/sites are seen.
Remove Displayed if Status is Active. Lets you inactivate the corresponding site.
Restore Displayed if Status is Inactive. Lets you activate the corresponding site.

To view and update an account:

  1. Navigate to the Accounts subtab of the Customer Overview page.

    All active accounts of the customer are displayed in the Accounts region. The first account in the region is selected by default and its active sites are displayed in the Sites region.

    If you select any other account record, depending on the site status, Active, Inactive, or All sites for that account are displayed in the Sites region.

    Note: The sites displayed in the Sites region belong to an operating unit that is on your access list. Oracle Receivables lets you explicitly select the operating unit whose account sites you wish to view.

  2. In the Accounts region, click Details for the account you want to update.

To view and update an account site:

  1. In the Sites region of the Accounts subtab of the Customer Overview page, click Details for the site you want to update.

To create an account:

  1. On the Accounts sub tab of the Customer Overview page, click Create Account.

  2. See: Creating and Updating Accounts.

To create an account site:

  1. On the Accounts subtab of the Customer Overview page, click Create Site.

  2. See: Creating and Updating Account Sites.

Related Topics

Creating and Updating Accounts

Creating and Updating Account Sites

Creating and Updating Customers

Adding and Updating Customer Profiles

Use the Profile subtab of the Customer Overview page to add and update the profiles of existing customers.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Tax Registration Number The customer’s unique taxpayer registration number, also known as the VAT number. Oracle Receivables prints this number on customer invoices.
Receivables provides country-specific validation of the tax registration number. The validation rules are based on the value of the Default Country field in the System Options window and the setting of the Default Country profile option. If the value in the System Options window is the same as the Default Country profile option, Receivables validates the tax registration number based on the rules of your default country. If these values are different, Receivables performs no validation.
Credit Classification Displays the credit classification for a particular profile class.
Credit Analyst Indicates who is responsible for monitoring the creditworthiness of the account and for assisting in the resolution of credit-related issues.
Review Cycle Specifies how often to review the credit status of the customer account. For example, you can specify that the creditworthiness of the account is reviewed each month.
Credit Limit The total amount of credit in a particular currency to give to customers to whom you assign a particular profile class. This field is used by Oracle Order Management. If credit checking is active for this customer and their outstanding credit balance exceeds this amount, then all new orders for this customer are automatically put on hold in Oracle Order Management.
A customer's outstanding credit balance is calculated using Credit Check Rules that you define in Oracle Order Management. See: Defining Credit Check Rules, Oracle Order Management Implementation Manual.

Note: If you are using Oracle Credit Management, then you should update credit limits only via the submission of credit recommendations following a credit review.

1099 Indicator Indicates whether or not a customer is subject to IRS Form 1099 reporting. The IRS may require this form when you write off debts for a customer, or when a customer abandons property that they used as security for a loan from your company. You can create more than one eligibility period for a customer, as long as the periods do not overlap.

To add and update customer profiles:

  1. Navigate to the Profile subtab on the Customer Overview page.

  2. Enter organization information:

  3. Verify credit profile.

    Note: The Credit Profile fields are assigned values in the Customer Profile Classes window and appear read-only in the Customers set of pages.

  4. Verify credit limits.

    Note: The Credit Limit fields are assigned values in Oracle Credit Management and appear read-only in the Customers set of pages.

  5. Enter 1099 Indicator related information.

Related Topics

Creating and Updating Customers

Entering and Updating Customer Communication Information

Use the Communication subtab of the Customer Overview page to enter and update contact information, such as phone numbers, e-mail addresses, and URLs, of existing customers.

Prerequisites

See: Creating and Updating Contact Points.

Related Topics

Creating and Updating Customers

Defining and Updating Party Relationships

Use the Party Relationship subtab of the Customer Overview page to define, view, and update relationships among existing customers (parties), using predefined relationship types and roles.

Note: Relationship types and roles are defined using Oracle Trading Community Architecture Relationship Manager. See: Creating Relationship Types, Oracle Trading Community Architecture Administration Guide.

Party relationships model your party registry as a realistic business world so that you can better understand and make decisions about the parties (customers) that you transact with.

A relationship represents the way two entities interact with each other, based on the role that each entity takes with respect to the other. For example, the employment relationship type between a person and an organization is defined by the role of the person as the employee and the organization as the employer.

A relationship can be reciprocal. Each entity is either the subject or object, depending on the perspective, or direction. The party that you define relationships for is the subject, and the party that you relate to is the object. For example, if Joe is the employee of Oracle, then Joe is the subject and Oracle is the object. Oracle as the employer of Joe, which reverses the subject and object, still describes the same relationship.

This example shows that a relationship comprises:

Oracle Receivables also supports hierarchical relationships, and in some cases, you can relate parties to themselves. For example, a party can be the headquarters of not only its subsidiaries but also of itself.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Relationship Role Describes the role that an entity plays in a relationship.

To define and update party relationships:

  1. Navigate to the Party Relationship subtab on the Customer Overview page.

  2. Click Add Another Row.

  3. Select the party to which you want to relate.

  4. Select the appropriate relationship role.

  5. Enter the relationship start date and end date.

Related Topics

Creating and Updating Customers

Using Party Paying Relationships

The party relationships that you can use in Receivables for various payment-related functions are called party paying relationships.

In a party paying relationship, all corresponding accounts and transactions that are associated with one party are accessible to another party. For example, if you create a party paying relationship between Business World and Acme Worldwide, then you can select from among both Business World and Acme Worldwide transactions when applying a Business World receipt.

Note: Note: With party paying relationships, you cannot apply receipts to invoices across operating units.

Customer account relationships also provide this type of access. See: Defining and Updating Account Relationships.

Customer account relationships, however, build only flat hierarchies that can be difficult to maintain when multiple parties are involved. With party paying relationships, you can define groups of related parties that are easy to create and maintain in Relationship Manager. You can therefore use this flexibility to efficiently model the complex business relationships within your trading community.

Note: Paying parties must have at least one account.

Receivables supports both party paying relationships and customer account relationships during the following activities:

Note: In Oracle Order Management's Sales Orders window, you can enter an agreement that you defined for either a selected customer or related customers. Order Management recognizes related customers, however, only if the relationships were built via customer account relationships.

If you want to let a party pay for another party's transactions, you do not have to define relationships for each of these. You can simply set the system option Allow Payment of Unrelated Invoices to Yes. See: Defining Receivables System Options, Oracle Receivables Implementation Guide.

Use the Customer Relationships Listing to view a listing of all relationships that exist for a customer. See: Customer Relationships Listing.

Creating Party Paying Relationships

To create a party relationship, you begin by selecting the subject party (the party that you want to create a relationship for) and a relationship type from the Overview page in Relationship Manager. A relationship type controls the characteristics of the relationship. See: Creating Relationships, Oracle Trading Community Architecture User Guide.

When creating a party relationship, you can select an existing relationship type or you can define a new one. See: Creating Relationship Types, Oracle Trading Community Architecture Administration Guide.

In both cases, the relationship type that you use to create a party paying relationship must meet these two requirements:

Important: To create party paying relationships, you must also assign one phrase of the relationship type to the Customer Account Information relationship group.

Pay Within Paying Relationships

If you assign one phrase of a relationship type to the Pay Within relationship group, then relationships that you create using that relationship type are Pay Within paying relationships. This means that any party within the relationship can pay for the accounts of any other party within the relationship.

The following diagram illustrates several parties within a Pay Within paying relationship. In this scenario, all accounts of each party in the relationship are available to all other parties in the relationship for receipt application, commitment application, and so on.

Example of a Pay Within Paying Relationship

the picture is described in the document text

In other words:

Pay Below Paying Relationships

If you assign one phrase of a relationship type to the Pay Below relationship group, then relationships that you create using that relationship type are Pay Below paying relationships. A Pay Below paying relationship is a parent-child relationship where each party can pay for its own transactions, as well as the transactions of all parties that are lower in the hierarchy (children, grandchildren, and so on).

If the parties in the diagram shown in the Pay Within paying relationship section are in a Pay Below paying relationship, then all accounts of each child party in the relationship will be available to each parent party in the relationship for receipt application, commitment application, and so on.

In other words:

Relationship Types and Relationship Groups

You can assign one phrase of a relationship type to more than one relationship group. For party paying relationships, however, you should not assign the same phrase to both the Pay Within and Pay Below relationship groups, because Receivables will recognize only the Pay Within group.

Therefore, if Business World wants to create a Pay Within paying relationship with Company A and a Pay Below paying relationship with Company B, they must:

Related Topics

Creating and Updating Customers

Administering Relationships, Oracle Trading Community Architecture Administration Guide

Relationships Overview, Oracle Trading Community Architecture User Guide

Searching for Parties and Viewing Results, Oracle Trading Community Architecture User Guide

Creating Relationships, Oracle Trading Community Architecture User Guide

Adding and Updating Customer Tax Profiles

Use the Tax Profile subtab of the Customer Overview page to set up, view, and update tax profiles for your customers. See: Setting Up a Third Party Tax Profile, Oracle E-Business Tax User Guide.

Related Topics

Creating and Updating Customers

Party Tax Profiles in Oracle E-Business Tax, Oracle E-Business Tax User Guide

Setting Up a Tax Registration, Oracle E-Business Tax User Guide

Setting Up Party Fiscal Classifications, Oracle E-Business Tax User Guide

Setting Up Tax Exemptions, Oracle E-Business Tax User Guide

Setting Up Tax Reporting Types, Oracle E-Business Tax User Guide

Creating and Updating Accounts

Use this procedure:

Related Topics

Entering and Updating Customer Information

Creating an Account

Use this procedure to add an account to an existing customer.

Important: Creating an account in Oracle Receivables requires that you also create an account site for the new account.

You can create an account:

Prerequisites

To create an account using an existing party address:

  1. Navigate to the Create Account page.

  2. Enter account information.

  3. Select a party address that you want to specify as the address for the account site.

  4. Click Continue.

  5. Enter account site details.

  6. Enter account site business purposes.

If the information that you entered already exists, the Duplicate Prevention pages are displayed. See: Customer and Account Site Duplication Prevention. Otherwise, Receivables creates the account and displays the Account Overview page to enable you to create additional account sites, and add and update account details. See:

To create an account by creating a party address:

See: Creating and Updating Account Sites.

Related Topics

Creating and Updating Accounts

Adding and Updating Account Sites

Use the Account Overview page to manage details of an existing account.

This page has eight subtabs:

Important: The information provided during the create customer or account flows defaults on the corresponding subtabs of the Account Overview page. For example, account site information, such as address and business purpose, defaults on the Site subtab of the Account Overview page.

Use the Sites subtab of the Account Overview page to view, add, and update the sites of existing accounts.

Prerequisites

To view and update an account site:

  1. Navigate to the Sites subtab of the Account Overview page.

    All the active sites for the account are displayed in the Sites region.

  2. In the Sites region, click Details for the site you want to update.

To create an account site:

  1. On the Sites subtab of the Account Overview page, click Create Site.

  2. See: Creating and Updating Account Sites.

Related Topics

Creating and Updating Account Sites

Creating and Updating Accounts

Adding and Updating Account Profiles

Use the Account Profile subtab of the Account Overview page to add and update the profiles of existing accounts.

The values for most fields on the Account Profile subtab are defaulted from the assigned customer profile class and are updatable. See: Customer Profile Class and Customer Account Profiles Field Reference, Oracle Receivables Implementation Guide.

Prerequisites

To add and update account profiles:

  1. Navigate to the Account Profile subtab on the Account Overview page.

  2. Select a profile class to assign to this account.

    Profile classes are generic categories that you define in the Customers Profile Classes window to group customer accounts with similar creditworthiness, business volume, and payment cycles. See: Defining Customer Profile Classes, Oracle Receivables Implementation Guide.

    When you create a customer or add a new account to an existing customer, Receivables assigns the profile class DEFAULT to the account. You can use this profile class, modify this profile class information, or choose a previously defined profile class.

    The Account Profile subtab lets you:

  3. (Optional) Update the profile information:

Related Topics

Defining Customer Profile Classes, Oracle Receivables Implementation Guide

Adding and Updating Customer Profiles

Balance Forward Billing

Setting Up Balance Forward Billing, Oracle Receivables Implementation Guide

Creating and Updating Accounts

Defining and Updating Account Profile Amounts

Use the Profile Amounts subtab of the Account Overview page:

The values for most fields on the Profile Amounts subtab are defaulted from the assigned customer profile class and are updatable. See: Customer Profile Class and Customer Account Profiles Field Reference, Oracle Receivables Implementation Guide.

Important: If you do not assign an interest rate to a currency, then Receivables does not calculate late charges for past due items in that currency. See: Currencies Without Rates.

Note: If Oracle Credit Management is installed, then Credit Management matches the currencies assigned in the profile class with the credit usage rules in Oracle Order Management to identify the transactions to include in a credit review.

Prerequisites

To add a currency:

  1. Navigate to the Profile Amounts subtab of the Account Overview page.

  2. Choose Add Currencies.

Note: You define currencies in the Currencies window.

To define and update profile amounts:

  1. Enter the following information:

Related Topics

Defining Customer Profile Classes, Oracle Receivables Implementation Guide

Adding and Updating Customer Profiles

Adding and Updating Account Profiles

Creating and Updating Accounts

Entering and Updating Account Payment Details

Use the Payment Details subtab of the Account Overview page to add and update the following payment details of existing accounts:

Prerequisites

To assign receipt methods:

  1. Navigate to the Payment Details subtab of the Account Overview page.

  2. Click Add Receipt Method.

  3. Search and select an appropriate receipt method.

    Note: You define receipt methods in the Receipt Classes window.

  4. Specify the start and end dates for the method.

  5. Select Primary, if this receipt method is the primary one for this customer account.

To assign credit cards:

You can assign a credit card either by adding a predefined credit card or by creating a new credit card.

To add a credit card

  1. On the Payment Details subtab of the Account Overview page, click Add.

  2. Search and select an appropriate credit card.

To create a credit card

  1. On the Payment Details subtab of the Account Overview page, click Create.

  2. Enter credit card details such as number, expiration date, and statement billing address.

    Note: You can also create a billing address.

To assign bank accounts:

You can assign a bank account either by adding a predefined bank account or by creating a new bank account.

To add a bank account

  1. On the Payment Details subtab of the Account Overview page, click Add.

  2. Search and select an appropriate bank account.

To create a bank account

  1. On the Payment Details subtab of the Account Overview page, click Create.

  2. Enter bank account details such as country, bank, branch, and account number.

    Note: You can also create a bank and a bank branch.

Related Topics

Creating and Updating Accounts

Enabling the Funds Capture Process, Oracle Receivables Implementation Guide

Entering and Updating Account Communication Information

Use the Communication subtab of the Account Overview page to enter and update account contact persons and their contact points, such as phone numbers, e-mail addresses, and URLs.

Prerequisites

See:

Related Topics

Creating and Updating Accounts

Defining and Updating Account Relationships

Use the Relationship subtab of the Account Overview page to define, view, and update relationships among existing accounts to control payment and commitment application. You can create relationships between any customer accounts and indicate that the relationship is either one-way or reciprocal.

You must also indicate if the relationship is a bill-to or ship-to relationship, or both. When you specify a customer account for billing, you enable the relationship in Receivables and establish a one-way, or parent-child, relationship, unless you indicate that the relationship is reciprocal.

When you specify a relationship for one account, Receivables automatically sets up the relationship for the related account. For example, if you check the Bill To and Ship To check boxes for the parent account, the check boxes are automatically checked for the related account.

When you apply receipts to an invoice in a one-way relationship, the parent account can apply receipts to the invoices in the related account, but receipts in the related account cannot be applied to the parent account's invoices. When applying invoices to commitments, an account can only apply invoices to commitments that it owns or to commitments of a parent customer account to which it is related.

Reciprocal account relationships allow parties to pay each other's debit items and enter invoices against each other's commitments.

Important: In Receivables, you can also create relationships between parties using Oracle Trading Community Architecture Relationship Manager. See:

If you want to let a party pay for another party's transactions, you do not have to define relationships for each of these. You can simply set the system option Allow Payment of Unrelated Invoices to Yes. See: Defining Receivables System Options, Oracle Receivables Implementation Guide.

You can define an unlimited number of customer account relationships.

In Order Management, related customers share agreements, commitments, invoice-to and ship-to addresses, and contacts.

Oracle Order Management provides a Setup Parameter, Customer Relationships, that you can use to determine how to process customer account relationships when entering orders. If you check the Customer Relationships check box, then you can choose agreements, commitments, invoice-to and ship-to addresses, and contacts of a related customer. If you clear the check box, then relationships are not used, and therefore you can only select agreements, commitments, invoice-to and ship-to addresses, and contacts of the sold-to customer.

Prerequisites

To update a relationship:

  1. Navigate to the Relationship subtab of the Account Overview page.

    All active relationships of the account are displayed in the Account Relationships region.

  2. In the Account Relationships region, click Update.

  3. Select (or deselect) the relationship types, Bill To or Ship To, and status, Active or Inactive, as appropriate.

To create a relationship:

  1. In the Account Relationships region on the Relationship subtab of the Account Overview page, click Create Account Relationship.

  2. Search and select the related account (account to which you want to relate).

  3. Select the relevant operating unit.

  4. Select one or more relationship types.

    Note: Unless you indicate that the relationship is reciprocal (by selecting the Reciprocal relationship type), selecting the Bill To or Ship To relationship types establishes a one-way, or parent-child, relationship.

Related Topics

Creating and Updating Accounts

Entering and Updating Account Order Management Information

Use the Order Management subtab of the Account Overview page to enter and update order management information, such as price list, freight terms, and warehouse, for existing accounts.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Price List Lets you search and select the price list that you want Order Management to use as the default value in the Sales Orders window when you enter an order for a customer account. Receivables does not let you specify a price list if you do not have Order Management installed. Use the Price Lists window in Order Management to define and maintain your price lists.
Item Identifier Type Lets you specify the Cross-reference Type (Internal, Customer, or Generic) for each order line created for a particular customer.
Overship Invoice Base Indicates whether to invoice for the ordered quantity or the fulfilled quantity.
Over Shipment Tolerance The amount by which an over shipment can exceed the original order, expressed as a percentage.
Over Return Tolerance The amount by which an over return can exceed the original order, expressed as a percentage.
Lines in Arrival Sets Select to set the value of the Line Set field to Arrival on the Sales Orders window and to include all lines added to a sales order in the default arrival set.
Lines in Ship Sets Select to set the value of the Line Set field to Ship on the Sales Orders window and to include all lines added to a sales order in the default ship set.
Request Date Type Determines whether the ship date or arrival date will be used as request date.
Freight Terms The freight terms to associate with this customer account. Freight terms determine whether the customer is responsible for the freight charges for an order. You can use the Order Management Lookups window to define freight terms.
Free On Board Point (FOB) The point or location where the ownership title of goods is transferred from the seller to the buyer. Receivables uses the ship-to FOB and then the bill-to FOB as the default value when you enter transactions. You can define FOB categories in the Receivables Lookups window with the lookup type 'FOB'.
You can use this field as a source for your standard value rule sets in Oracle Order Management.
Warehouse The standard shipping warehouse to associate with this customer account in Oracle Order Management. You define warehouses using the Organizations window of Order Management.
You can use this field as a default source for your standard value rule sets for Warehouse fields in the Sales Orders window. Oracle Order Management also uses this field as one of the default values for the Warehouse field in the Returns window (the RMA Default Source specifies the priority of the defaults).
Ship Method The shipping method that your organization intends to use to transport items. Receivables first uses the ship-to and then the bill-to freight carrier as the default freight carrier during transaction entry. You can define freight carriers in the Freight Carriers window.
If you are using the Multiple Organization support feature, you cannot enter a carrier at the customer account level; you can only enter a carrier for a customer's Bill-to, Ship-to, or Dunning site. If you are not using multiple organizations, you can assign a carrier to a customer and each of their site uses.
You can use this field as a default source for your standard value rule sets for Freight Carriers fields in the Sales Orders window in Oracle Order Management. Oracle Order Management also uses this field as one of the default values for the Freight Carrier field in the Returns window (the RMA Default Source specifies the priority of the defaults).
You can use this field as a default source for your standard value rule sets for the Sales Channel field in the Sales Orders window.
Under Shipment Tolerance The amount by which an under shipment can be less than the original order, expressed as a percentage.
Under Return Tolerance The amount by which an under return can be less than the original order, expressed as a percentage.

To enter and update account order management information:

  1. Navigate to the Order Management subtab of the Account Overview page.

  2. Enter or update the order management information.

Related Topics

Creating and Updating Accounts

Adding and Updating Account Late Charges

Use the Late Charges subtab of the Account Overview page to add and update the late charge profiles of existing accounts.

The values for most fields on the Late Charges subtab are defaulted from the assigned customer profile class. See: Setting Up Late Charges, Oracle Receivables Implementation Guide.

The defaulted values are updatable. For example, even if your organization has a late charge policy, you can exclude a customer account from late charges by deselecting the Enable Late Charges box in the Late Charges subtab.

If balance forward billing is enabled for this customer account, then you can select the Average Daily Balance charge calculation method. Selecting this particular charge calculation method has the following impact on the Late Charges subtab:

Prerequisites

Related Topics

Calculating Late Charges

Setting Up Late Charges, Oracle Receivables Implementation Guide

Creating and Updating Accounts

Balance Forward Billing

Creating and Updating Account Sites

Use this procedure:

Prerequisites

Related Topics

Entering and Updating Customer Information

Creating an Account Site

Use this procedure to add a site to an existing account.

You can create an account site:

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Identifying Address: You can designate one address per party as an identifying address.

To create an account site using an existing address:

  1. Navigate to the Create Account Site page.

  2. Select an address for the account site.

  3. Enter account site details and business purposes.

To create an account site by creating an address:

  1. On the Create Account Site page, click Create Address.

  2. Enter account site address, business purposes, and other details.

    Note: Select Primary, if a business purpose is the primary one for this account site. Only one instance of a site use type can be active and primary for an operating unit.

Related Topics

Creating and Updating Account Sites

Adding and Updating Account Site Business Purposes

Use the Account Site Overview page to manage details of an existing account site. This page:

Important: The information provided during customer, account, or site creation defaults on the corresponding subtabs of the Account Site Overview page. For example, account site information, such as address, defaults on the Site Details subtab of the Account Site Overview page.

Use the Business Purposes subtab of the Account Site Overview page to view, add, and update the business purposes of existing account sites.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology: Bill To Business Purpose
Term Description
Receivable The receivable account for an address. AutoAccounting uses this value if you chose to derive the Receivable account from the transaction bill-to site.
Revenue The revenue account for this address. AutoAccounting uses this value if you chose to derive the Revenue account from the transaction bill-to site.
Tax The Tax account for this address. AutoAccounting uses this value if you chose to derive the Tax account from the transaction bill-to site.
Freight The Freight account for this address. AutoAccounting uses this value if you chose to derive the Freight account from the transaction bill-to site. You can enter a value in this field only if the business purpose for this address is Bill-to.
Unbilled Receivable The Unbilled Receivable account for this address. AutoAccounting uses this value if you chose to derive the Unbilled Receivable account from the transaction bill-to site. You can enter a value in this field only if the business purpose for this address is Bill-to.
Unearned Revenue The Unearned Revenue account for this address. AutoAccounting uses this value if you chose to derive the Unearned Revenue account from the transaction bill-to site.
SIC Code The Standard Industry Classification (SIC) code for your business. Receivables does not validate this field.
Selected Terminology: Ship To Business Purpose
Term Description
Internal Location Used for creation of Internal sales orders from internal requisitions using the location.
Internal Organization This field is populated based on the internal location when the location is associated with an inventory organization.
Selected Terminology: Common to Bill To and Ship To Business Purposes
Term Description
Sales Territory The Territory Flexfield to associate with this address. You define Territories in the Countries and Territories window.
Payment Terms Receivables uses this as a default value during transaction entry. If you do not enter a value here, the payment terms default from your customer or site.
Contact The primary contact person for this business purpose for this address.
Order Type The order type you want Oracle Order Management to use as the default in the Returns window when you enter a return for this business purpose. Order types determine order characteristics such as order cycle, standard value rules, and demand class.
Demand Class A classification of demand to allow the master scheduler to track and consume different types of demand. You define Demand Classes in the Demand Class window. This field is used by Oracle Manufacturing.
General Services Administration Indicates whether this customer is a government agency that orders against General Services Administration (GSA ) agreements in Oracle Order Management.
Selected Terminology: Drawee Business Purpose
Term Description
Bills Receivable The Bills Receivable account for an address. AutoAccounting uses this value if you chose to derive the Bills Receivable account from the transaction drawee site.
Unpaid Bills Receivable The Unpaid Bills Receivable account for this address. AutoAccounting uses this value if you chose to derive the Unpaid Bills Receivable account from the transaction drawee site. You can enter a value in this field only if the business purpose for this address is Drawee.
Remitted Bills Receivable The Remitted Bills Receivable account for this address. AutoAccounting uses this value if you chose to derive the Remitted Bills Receivable account from the transaction drawee site. You can enter a value in this field only if the business purpose for this address is Drawee.
Factored Bills Receivable The Factored Bills Receivable account for this address. AutoAccounting uses this value if you chose to derive the Factored Bills Receivable account from the transaction drawee site.

To add a business purpose:

  1. Navigate to the Business Purposes subtab of the Account Site Overview page.

    All the active business purposes for the account site are displayed.

  2. Click Add Another Row and select a business purpose.

  3. Select Primary if a business purpose type (site use) is the primary one for this account site.

    When you define a new business purpose type, such as bill-to or ship-to, for an account site, Receivables automatically classifies the first site use as primary. Receivables creates subsequent definitions as non-primary, unless you indicate otherwise.

    Note: Only one instance of a site use type can be active and primary for an operating unit. For example, you can have only one active, primary ship-to address and one active, primary bill-to address.

To view and update a business purpose:

  1. On the Business Purposes subtab of the Account Site Overview page, click Details for the business purpose you want to update.

  2. Enter Account Site Business Purpose information.

    The application renders the Account Site Business Purpose page differently, depending upon your business purpose selection:

Related Topics

Creating and Updating Account Sites

Entering and Updating Account Site Details

Use the Site Details subtab of the Account Site Overview page to add and update site details, such as address, and category, of existing account sites.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Category The category for an address. You can define address categories in the Receivables Lookups window. Oracle Inventory lets you define customer items at the Address Category level. For example, if you ship an item to multiple customer ship-to sites that have been grouped as an address category, you can define the customer item for that address category. See: Defining Customer Items, Oracle Inventory User's Guide and Defining Receivables Lookups, Oracle Receivables Implementation Guide.
Territory This field stores the NLS_TERRITORY attribute for this address. The NLS_TERRITORY attribute is used to determine the appropriate date and numeric formats used on printed documents.
Translation You can enter your customer's name in another language. This will be used to replace the customer name on external documents. This field is used with the Language field.
EDI Location The Electronic Data Interchange (EDI) location code for an address. When an EDI transaction is sent or received, this code identifies the address to use for the ship-to or bill-to information. For more information, refer to the Oracle e-commerce Gateway User's Guide.

To add and update account site details:

  1. Navigate to the Site Details subtab of the Account Site Overview page.

  2. Enter account site address and details.

Related Topics

Creating and Updating Account Sites

Entering and Updating Account Site Communication Information

Use the Communication subtab of the Account Site Overview page to enter and update contact information of existing account sites.

Prerequisites

To enter and update account site communication information:

  1. See: Creating and Updating Contacts.

  2. See: Creating and Updating Contact Points.

Related Topics

Creating and Updating Account Sites

Entering and Updating Account Site Payment Details

Use the Payment Details subtab of the Account Site Overview page to add and update the payment details, such as receipt methods and payment instruments, of existing account sites.

This customer payment information that you create is actually stored in Oracle Payments for use during funds capture processing.

For further information on receipt methods and payment instruments, see: Entering and Updating Account Payment Details.

Prerequisites

To enter and update account site payment details:

  1. Navigate to the Payment Details subtab of the Account Site Overview page.

  2. See: Entering and Updating Account Payment Details.

Related Topics

Entering and Updating Account Payment Details

Creating and Updating Account Sites

Enabling the Funds Capture Process, Oracle Receivables Implementation Guide

Adding and Updating Account Site Profiles

Use the Profile subtab of the Account Site Overview page to add and update the profiles of existing account sites. For further information on profile classes, see:

Note: Oracle Trading Community best practices are not to create profiles at the account site level. See: Oracle Trading Community Best Practices Setting Up Customer and Prospect Data (Note 269124.1 on My Oracle Support).

Prerequisites

To add and update account site profiles:

  1. Navigate to the Profile subtab on the Account Site Overview page.

  2. (For newly created account sites only) Select Yes in response to the Assign Profile Class confirmation message, in case you decide to create a profile at the account site level.

    By default, the account site inherits the profile class assigned at the account level. However, you can change the account site profile class as required.

    Important: The profile class assigned at the account site level overrides the profile class assigned at the account level.

  3. See: Adding and Updating Account Profiles.

Related Topics

Adding and Updating Account Profiles

Defining Customer Profile Classes, Oracle Receivables Implementation Guide

Balance Forward Billing

Setting Up Balance Forward Billing, Oracle Receivables Implementation Guide

Creating and Updating Account Sites

Defining and Updating Account Site Profile Amounts

Use the Profile Amounts subtab of the Account Site Overview page to define and update profile amounts for existing account sites. For further information on profile amounts, see: Defining and Updating Account Profile Amounts.

To define and update account site profile amounts:

  1. Navigate to the Profile Amounts subtab on the Account Site Overview page.

  2. (For newly created account sites only) Select Yes in response to the Assign Profile Class confirmation message.

    By default, the account site inherits the profile class assigned at the account level.

    Important: Profile amounts are related to profile classes and, hence, you cannot define profile amounts for account sites that do not have profile classes attached to them.

  3. Either modify the profile class assigned by default, or navigate again to the Profile Amount subtab.

  4. See: Defining and Updating Account Profile Amounts.

Related Topics

Defining and Updating Account Profile Amounts

Adding and Updating Account Profiles

Defining Customer Profile Classes, Oracle Receivables Implementation Guide

Creating and Updating Account Sites

Adding and Updating Account Site Tax Profile

Use the Tax Profile button on the Account Site Overview page to view, add, and update the tax profiles of existing account sites. For further information on tax profiles, see: Adding and Updating Customer Tax Profiles.

Important: The tax profile defined at the Customer Overview page does not default on the Account Site overview page. However, the tax profile defined at the account site level takes precedence over the tax profile defined at the customer level. For example, a customer level tax profile might not include tax exemptions. However, one of the account site of the customer might be located in a developing region and might be eligible for tax exemption. In this case, you need to define a separate tax profile for this account site.

Prerequisites

To add and update account site tax profile:

See: Adding and Updating Customer Tax Profiles.

Related Topics

Creating and Updating Account Sites

Setting Up a Third Party Tax Profile, Oracle E-Business Tax User Guide

Party Tax Profiles in Oracle E-Business Tax, Oracle E-Business Tax User Guide

Setting Up a Tax Registration, Oracle E-Business Tax User Guide

Setting Up Party Fiscal Classifications, Oracle E-Business Tax User Guide

Setting Up Tax Exemptions, Oracle E-Business Tax User Guide

Setting Up Tax Reporting Types, Oracle E-Business Tax User Guide

Adding and Updating Account Site Late Charges

Use the Late Charges subtab of the Account Site Overview page to add and update the late charge profiles of existing account sites.

The values for the fields on the Late Charges subtab are defaulted from the assigned customer profile class. See: Setting Up Late Charges, Oracle Receivables Implementation Guide.

The defaulted values are updatable. For example, even if your organization has a late charge policy, you can exclude a customer site from late charges by deselecting the Enable Late Charges box in the Late Charges subtab.

For more information about the Late Charges subtab, see: Adding and Updating Account Late Charges.

Optionally set the AR: Use Statement, Dunning, and Late Charges Site Profiles profile option to control which account site's late charge setup is used by the Generate Late Charges program. You can select:

Prerequisites

Related Topics

Calculating Late Charges

Setting Up Late Charges, Oracle Receivables Implementation Guide

Creating and Updating Account Sites

Balance Forward Billing

Customer and Account Site Duplication Prevention

The Customers set of pages includes duplicate prevention functionality at two levels:

In addition, Receivables lets you prevent the creation of:

Related Topics

Entering and Updating Customer Information

Customer Duplication Prevention

If the customer information that you enter on the Create Customer page already exists then Receivables displays a Customer Duplicate Prevention page.

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Prerequisites

To prevent creation of duplicate customers:

  1. On the Customer Duplicate Prevention page, select any one of the following options:

When you make the selection:

Related Topics

Customer and Account Site Duplication Prevention

Address Duplication Prevention

If the account site address you entered on the Create Address page already exists for the Customer, then Receivables displays the Site/Address Duplicate Prevention page. This page is displayed when you click Apply with the intention to create:

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Prerequisites

To prevent creation of duplicate addresses:

  1. On the Site/Address Duplicate Prevention page, select any one of the following options:

When you make the selection, Receivables:

Related Topics

Customer and Account Site Duplication Prevention

Invalid Address Creation Prevention

While creating an account or an account site:

Note: Receivables displays the Suggestions drop-down menu only if you have set up address validation appropriately.

Prerequisites

To prevent creation of invalid addresses:

  1. Correct the invalid address.

  2. Click Apply.

    If the address is valid then Receivables creates the account site and displays the Account Site Overview page.

Related Topics

Customer and Account Site Duplication Prevention

Contact Duplication Prevention

If the contact information you entered already exists, Receivables displays the Contact Duplicate Prevention page.

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Prerequisites

To prevent creation of duplicate contact:

  1. On the Contact Duplicate Prevention page, select either of the following options:

    When you make the selection, Receivables creates the contact and displays the Communications subtab of the Account Overview page to enable you to create additional contacts, and add and update contact details. See: Creating and Updating Contact Points.

Related Topics

Creating and Updating Contacts

Customer and Account Site Duplication Prevention

Creating and Updating Contacts

Contacts are persons who receive communications for or act on behalf of a customer account. Oracle Receivables lets you create contacts for customers both at the account and account site levels. See:

You can enter as many contacts as you need as well as enter multiple contact points for each contact.

Related Topics

Entering and Updating Customer Information

Creating and Updating Account Contacts

Use this procedure:

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology
Term Description
Role The role of a contact person such as Bill-to, Ship-to, Statements, or Marketing.
The role controls where this contact appears on the Sales Orders and Returns windows in Order Management. Ship To contacts and contacts with no primary role are included in the list of values for the Ship To and Receive From fields. Bill To contacts and contacts with no primary role are included in the list of values for the Invoice To and credit To fields. All contacts are included in the first Contact field list of values for these windows.
Job The job title that you enter for your contact person appears in:
  • the Job Title field of the Customer Calls window when you select this contact person.

  • the Contact field list of values in the Oracle Order Management Sales Orders window.

Mail Stop The mailing location for a contact.

To create an account contact:

  1. Navigate to the Communications subtab of the Account Overview page.

  2. Click Create Contact.

  3. Enter contact information such as address and roles.

If the contact information you entered already exists, Receivables displays the Contact Duplicate Prevention page. See: Contact Duplication Prevention. Otherwise, Receivables creates the contact and displays the Communications subtab of the Account Overview page to enable you to create additional contacts, and add and update contact details. See: Creating and Updating Contact Points.

To view and update an account contact:

Use this procedure to view and update an existing account contact.

  1. Navigate to the Communications subtab of the Account Overview page.

    All the active contacts for the account are displayed in the Account Contacts region.

    Note: Set the contact status to Inactive or All to view respectively Inactive or both Active and Inactive contacts.

  2. In the Account Contacts region, click Details for an account contact and update the following account contact details:

    See: Creating and Updating contact points for account contacts.

Related Topics

Creating and Updating Contacts

Creating and Updating Account Site Contacts

Use this procedure:

Prerequisites

To view, update, and create an account site contact:

  1. Navigate to the Communications subtab of the Account Site Overview page.

  2. See: Creating and Updating Account Contacts.

  3. See: Creating and Updating Contact Points for Account Site Contacts.

Related Topics

Creating and Updating Contacts

Creating and Updating Contact Points

Use this procedure:

Related Topics

Entering and Updating Customer Information

Creating and Updating Customer Contact Points

Use this procedure to create and update customer contact points, such as phone numbers, e-mail addresses, and URLs.

Prerequisites

To create or update customer contact points:

  1. Navigate to the Communication subtab of the Customer Overview page.

    To create or update customer phone numbers:

    1. In the Phone Numbers area, select the type of contact number you want to create and click Create.

    2. On the Create Customer Phone page, enter contact number details.

    To create or update customer e-mail addresses:

    1. In the E-mail Addresses area, click Create.

    2. On the Create Customer E-mail page, enter the e-mail address along with related details.

    To create or update customer URLs:

    1. In the URLs area, click Create.

    2. On the Create Customer URL page, enter the URL along with related details.

Related Topics

Creating and Updating Contact Points

Creating and Updating Contact Points for Account Contacts

Use this procedure to create and update contact points for account contacts such as addresses, phone numbers, e-mail addresses, and URLs.

Prerequisites

To create or update contact points for account contacts:

  1. Navigate to the Communication subtab of the Account Overview page.

    All the active contacts for the account are displayed in the Account Contacts region.

  2. In the Account Contacts region, click Details for an account contact:

    To create or update account contact address:

    1. In the Contact Addresses area on the Account Contact Details page, click Create.

    2. On the Create Account Contact Address page, enter the contact address and select an address purpose such as Bill To, Ship To, and Dunning.

    To create or update account contact phone numbers:

    1. In the Contact Phone Numbers area on the Account Contact Details page, select the type of contact number that you want to create (update) and click Create (Update).

    2. See: Creating and Updating Customer Contact Points.

    To create or update account contact e-mail addresses:

    1. In the Contact E-mail area on the Account Contact Details page, click Create (Update).

    2. See: Creating and Updating Customer Contact Points.

    To create or update account contact URLs:

    To create or update account contact roles

Related Topics

Creating and Updating Contact Points

Creating and Updating Account Site Contact Points

Use this procedure to create and update account site contact points such as phone numbers, e-mail addresses, and URLs.

Prerequisites

To create or update account site contact points:

  1. Navigate to the Communication subtab of the Account Site Overview page.

  2. See: Creating and Updating Customer Contact Points.

Related Topics

Creating and Updating Contact Points

Creating and Updating Contact Points for Account Site Contacts

Use this procedure to create and update contact points for account site contacts such as addresses, phone numbers, e-mail addresses, and URLs.

Prerequisites

To create or update contact points for account site contacts:

  1. Navigate to the Communication subtab of the Account Site Overview page.

    All the active contacts for the account site are displayed in the Account Site Contacts region.

  2. In the Account Site Contacts region, click Details for the account site contact you want to update.

    The Account Site Contact Details page is displayed.

  3. See: Creating and Updating Contact Points for Account Contacts.

Related Topics

Creating and Updating Contact Points

Defining Customer Account Drawee Sites

Define customer account addresses as drawees for bills receivable. You must define a drawee site for each customer account for whom you create bills receivable. You can define more than one address as a drawee, but for each account you can designate only one address as the primary drawee site.

For each drawee site, assign the business purpose 'Drawee' and define bills receivable accounts. You can assign bills receivable, unpaid bills receivable, remitted bills receivable, and factored bills receivable accounts to each drawee site. If you want to default the bills receivable creation receipt method or bank account to transactions that you enter manually or import with AutoInvoice, set the receipt method and bank account as primary at the customer account level or customer account bill-to site level.

Note: If the bills receivable creation receipt method uses the grouping rule One Per Customer or One Per Customer Due Date, then you must designate the customer drawee as primary to generate bills receivable automatically.

Prerequisites

To define a customer drawee site:

  1. Navigate to the Search Criteria or Find/Enter Customers window.

  2. Find the customer account for which you want to assign a business purpose.

  3. Open the Customer Addresses window for the first customer address that you want to define as a drawee site.

  4. Open the Business Purposes tabbed region.

  5. Enter Drawee in the Usage field.

  6. Enter the Location for this site.

  7. If this is the primary drawee site, check the Primary box.

  8. Choose Open.

  9. In the Accounts region, enter the bills receivable accounts for this drawee site.

    Important: Before you can enter accounts for this drawee site, a bill-to site must exist for this customer account.

  10. Save your work.

  11. Repeat steps 2 to 9 for each customer account address that you want to define as a drawee site.

Related Topics

Receipt Methods, Oracle Receivables Implementation Guide

Flagging Transactions for Automatic or Direct Exchange into Bills Receivable

Oracle Exchange Customer Import Request Set

Use the Oracle Exchange Customer Import request set to import your Oracle Exchange customer data into Receivables.

The Oracle Exchange Customer Import request set populates the Receivables interface tables with customer information about your registered parties in Exchange. Once the import data is loaded into the interface tables, the request set automatically submits the Customer Interface program to validate the data and convert it into Receivables customer information.

The Oracle Exchange Customer Import request set includes these programs:

  1. Oracle Exchange Customer Data Feeder program (AREXCUSP) - The feeder program that extracts data from Exchange and stores it in the Customer interface tables in Receivables

  2. Oracle Receivables Customer Interface program

Customer information that is imported from Exchange includes:

Please refer to the Oracle Exchange and Oracle Sourcing System Operator Implementation Guide, Release 6.2.2 and above, for complete information on the Oracle Exchange Billing integration with Receivables.