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Oracle Depot Repair User Guide
Release 12.1
Part Number E13606-04
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Oracle Depot Repair User Guide

Contents

Title and Copyright Information

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Preface

Introduction to Oracle Depot Repair

What is Oracle Depot Repair?
Oracle Depot Repair Key Features
Business Process Flows
Setup Parameters
Integration with Other Oracle Modules

Overview of Using Oracle Depot Repair

Accessing Oracle Depot Repair
The Depot Repair Workbench
The Service Request Information Area
The Repair Order Information Area
Details Tab
Logistics Tab
Diagnostics Tab
Repair Estimate Tab
Repair Jobs Tab
Repair Tasks Tab
Repair Actuals Tab
Drill into Order Management
Depot Repair Workbench Tools Menu
Depot Repair Workbench Data Menu
Find Repair Orders for Job Submission Window
Submit Repair Jobs for Repair Orders Window
Define Triggers for Service Bulletins
Receive Unplanned Returns
Execute Repair

Oracle Depot Repair Business Scenarios

Process a Repair and Return
Process a Loaner, Repair and Return
Process an Exchange
Process an Advance Exchange
Process a Replacement
Process an Internal Order Refurbishment
Process a Third Party Repair
Process a Return Only Repair

Depot Workbench

Overview of Managing Business Processes
View Customer Profile
View Coverage Information
View Service History
Determine Contract and Price List Defaults at Repair Order Creation
Create a Customer Contact
Create a Service Request
Find a Customer for an Installed Base Item
Create a Repair Order in the Depot Repair Workbench
Create a Repair Order Starting From Oracle TeleService
Create a Repair Order Starting From Oracle Order Management
Update the Repair Order Status
Update the Repair Type of a Repair Order
Create and Book a Return Line Manually
Move Items Internally
Find Service Requests and Repair Orders
Transfer Install Base Ownership
Create and Maintain Notes
Use the Diagnostics Tab and Oracle Knowledge Management
Manage Diagnostic Codes in the Diagnostics Tab
Search Oracle Knowledge Management
Manage Solutions in the Diagnostics Tab
Manage Service Codes in the Diagnostics Tab
Select Service Codes Manually in the Service Codes Area
Activate and Deactivate Service Codes in the Service Codes Area
Delete Service Codes in the Service Codes Area
Estimate Repair Charges
Create a Repair Estimate
Revise a Repair Estimate
Obtain Customer Approval for a Repair Estimate
Receive a General Item
Ship Additional Items
Auto-Receive an Item
Receive an Item for an Internal Order Refurbishment
Split a Repair Order
Manage the Repair Process
Create and Process WIP Repair Jobs
Create a WIP Repair Job for a Single Repair Order
Process a WIP Repair Job for a Single Repair Order
Create a WIP Repair Job Across Multiple Repair Orders
Process a WIP Repair Job Across Multiple Repair Orders
Create and Process Repair Tasks
Create a Repair Task Manually
Create a Repair Task Using a Task Template
Enter and Update Task Details
Prepare the Repair Tasks Debrief
View Activities Related to a Repair Order
Update Repair Orders Concurrently
Send and View Workflow-Based Messages
Create a Ship Line Manually
Ship a General Item
Ship a Refurbished Item
Record Billing Data in Repair Actuals
Add WIP Summary to Repair Actuals
Add Task Debrief to Repair Actuals
Add Estimate to Repair Actuals
Create Manual Charges in Repair Actuals
Book Repair Actuals
Invoice a Customer
Close a Repair Order
Close a Service Request
Create and Process an Internal Party Refurbishment
View Repair Orders in Oracle iSupport
Third Party Flows
Execute Outside Processing
Select Repair Parts from Dynamic Repair BOM Window
Print Traveler Document
View Service Bulletins using Depot Repair Workbench
View Read Only Workbench

Repair Manager Portal

Overview
Repair Manager Portal Page
Using the Repair Order Backlog region
Using the Quality Event Watchlist region
Using the Advanced Search page
Using the Create Repair Order page
Setting Up Aging Threshold
Setting Up Quality Threshold

Recalls

Overview
Recall Process Flow
Creating a Recall Event
Using the Details Tab
Using the Items Tab
Using the Corrective Actions Tab
Using the Metrics Tab
Finding a Recall

Returns Dashboard

Overview
Returns Business Intelligence Page Overview
Using the Returns Tab
Using the Eco-Impact Tab

Receiving Returns using the Bulk Receiving Module

Overview
Entering and Processing Bulk Receive Data
Bulk Receive Items Processing Logic

Executing Repairs using the Repair Technician Module

Overview
Searching for Repair Orders
Repair Order Page Overview
Using the Evaluation Tab
Using the Repair Execution Tab
Using the Debrief Report Tab
View Service Bulletins from the Repair Technician Module
Manage ECOs
Backflush Non Serialized Repair Parts
Auto-Issue Repair Items to Jobs
Using Time Clock

Index