Oracle Depot Repair User Guide

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Preface

Introduction to Oracle Depot Repair

What is Oracle Depot Repair?

Oracle Depot Repair Key Features

Business Process Flows

Setup Parameters

Integration with Other Oracle Modules

Overview of Using Oracle Depot Repair

Accessing Oracle Depot Repair

The Depot Repair Workbench

The Service Request Information Area

The Repair Order Information Area

Drill into Order Management

Depot Repair Workbench Tools Menu

Depot Repair Workbench Data Menu

Find Repair Orders for Job Submission Window

Submit Repair Jobs for Repair Orders Window

Define Triggers for Service Bulletins

Receive Unplanned Returns

Execute Repair

Oracle Depot Repair Business Scenarios

Process a Repair and Return

Process a Loaner, Repair and Return

Process an Exchange

Process an Advance Exchange

Process a Replacement

Process an Internal Order Refurbishment

Process a Third Party Repair

Process a Return Only Repair

Depot Workbench

Overview of Managing Business Processes

View Customer Profile

View Coverage Information

View Service History

Determine Contract and Price List Defaults at Repair Order Creation

Create a Customer Contact

Create a Service Request

Find a Customer for an Installed Base Item

Create a Repair Order in the Depot Repair Workbench

Create a Repair Order Starting From Oracle TeleService

Create a Repair Order Starting From Oracle Order Management

Update the Repair Order Status

Update the Repair Type of a Repair Order

Create and Book a Return Line Manually

Move Items Internally

Find Service Requests and Repair Orders

Transfer Install Base Ownership

Create and Maintain Notes

Use the Diagnostics Tab and Oracle Knowledge Management

Manage Diagnostic Codes in the Diagnostics Tab

Search Oracle Knowledge Management

Manage Solutions in the Diagnostics Tab

Manage Service Codes in the Diagnostics Tab

Select Service Codes Manually in the Service Codes Area

Activate and Deactivate Service Codes in the Service Codes Area

Delete Service Codes in the Service Codes Area

Estimate Repair Charges

Create a Repair Estimate

Revise a Repair Estimate

Obtain Customer Approval for a Repair Estimate

Receive a General Item

Ship Additional Items

Auto-Receive an Item

Receive an Item for an Internal Order Refurbishment

Split a Repair Order

Manage the Repair Process

Create and Process WIP Repair Jobs

Create a WIP Repair Job for a Single Repair Order

Process a WIP Repair Job for a Single Repair Order

Create a WIP Repair Job Across Multiple Repair Orders

Process a WIP Repair Job Across Multiple Repair Orders

Create and Process Repair Tasks

Create a Repair Task Manually

Create a Repair Task Using a Task Template

Enter and Update Task Details

Prepare the Repair Tasks Debrief

View Activities Related to a Repair Order

Update Repair Orders Concurrently

Send and View Workflow-Based Messages

Create a Ship Line Manually

Ship a General Item

Ship a Refurbished Item

Record Billing Data in Repair Actuals

Add WIP Summary to Repair Actuals

Add Task Debrief to Repair Actuals

Add Estimate to Repair Actuals

Create Manual Charges in Repair Actuals

Book Repair Actuals

Invoice a Customer

Close a Repair Order

Close a Service Request

Create and Process an Internal Party Refurbishment

View Repair Orders in Oracle iSupport

Third Party Flows

Execute Outside Processing

Select Repair Parts from Dynamic Repair BOM Window

Print Traveler Document

View Service Bulletins using Depot Repair Workbench

View Read Only Workbench

Repair Manager Portal

Overview

Repair Manager Portal Page

Using the Repair Order Backlog region

Using the Quality Event Watchlist region

Using the Advanced Search page

Using the Create Repair Order page

Setting Up Aging Threshold

Setting Up Quality Threshold

Recalls

Overview

Recall Process Flow

Creating a Recall Event

Using the Details Tab

Using the Items Tab

Using the Corrective Actions Tab

Using the Metrics Tab

Finding a Recall

Returns Dashboard

Overview

Returns Business Intelligence Page Overview

Using the Returns Tab

Using the Eco-Impact Tab

Receiving Returns using the Bulk Receiving Module

Overview

Entering and Processing Bulk Receive Data

Bulk Receive Items Processing Logic

Executing Repairs using the Repair Technician Module

Overview

Searching for Repair Orders

Repair Order Page Overview

Using the Evaluation Tab

Using the Repair Execution Tab

Using the Debrief Report Tab

View Service Bulletins from the Repair Technician Module

Manage ECOs

Backflush Non Serialized Repair Parts

Auto-Issue Repair Items to Jobs

Using Time Clock

Index

Oracle Depot Repair User Guide

Contents