Oracle® Communications ASAP Order Control Application User's Guide
Release 7.2
E18881-01
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Contents
Title and Copyright Information
Preface
Audience
Related Documents
1
Introduction to the Order Control Application
OCA Components
Provisioning Management
Events
Changing Your Password
Changing the Date or Time Format
2
Creating Work Orders Using the Order Control Application
Selecting the OCA Session
Adding Header Information
Adding CSDLs
Adding CSDL Parameter Values
Specifying Work Order Details
Adding Extended Work Order Properties
Adding Global Parameters
Clearing Work Order Information
Submitting Work Orders
Creating Similar Work Orders
Subscribing to Work Order Events
Using Work Order Templates
Using the Order Entry Wizard
3
Managing Work Orders Using the Order Control Application
Searching for Work Orders
Defining Query Criteria
Wildcard Characters
Using Date and Time Properties
Selecting Sessions
Running Queries
Saving Queries
Saving a Default Query
Running Saved Queries
Canceling Queries
Managing Search Results
Filtering and Unfiltering Search Results
Sorting Search Results
Exporting Search Results to a File
Submitting a Copy of a Work Order for Provisioning
Submitting a Copy of the Original Work Order for Provisioning
Configuring Copy to Submit and Copy to Submit Original
Saving a Work Order as a Template
Wildcard Characters
Using Date and Time Properties
Selecting Sessions
Correcting Work Orders
About Work Order Details
About Work Order Details CSDL Tab
About the CSDL Selection List
About CSDL History Tab
About CSDL Parameters Tab
About ASDL History Tab
Properties Tab
About Work Order Details Return Parameters Tab
About Work Order Details WO Properties Tab
About Extended Work Order Properties
About Work Order Details Global Parameters Tab
Locking and Unlocking Work Orders
Retrying CSDLs
Aborting CSDLs
Inserting and Adding CSDLs
Maintaining CSDL Parameters and Parameter Values
Overriding Global Parameters
Resequencing CSDLs
Adding Extended Work Order Properties
Modifying Extended Work Order Properties
Deleting Extended Work Order Properties
Handling Corrected Work Orders
Releasing Work Orders for Provisioning
Placing Work Orders on Hold or Review
Returning a Work Order to Its Previous State
Canceling Work Orders
Aborting Work Orders
Stopping Work Orders
4
Managing Fallout Work Orders Using the Order Control Application
Determining the Cause of Work Order Failure
Analyzing Fallouts
Common Fallout Scenarios
Scenario 1: Fallouts Caused by Incorrect Parameter Values
Scenario 2: Fallouts Caused by Unsynchronized Data
Scenario 3: Fallouts Caused by Improperly Sequenced CSDLs
Scenario 4: Fallouts Caused by Operational Errors
Handling Other Provisioning Errors
A Work Order Fails after It Is Corrected
Network Elements Become Unavailable
Releasing Multiple Work Orders
5
Using the Audit Log in the Order Control Application
Searching the Audit Log
Selecting a Session
Searching the Audit Log
Search Criteria
Search Results
Wildcard Characters
Running Queries
Saving Queries
Saving a Default Query
Canceling Queries
Managing Search Results
Filtering and Unfiltering Search Results
Sorting Search Results
Exporting Search Results to a File
6
Setting Up Event Notifications in the Order Control Application
Subscribing to Events Management
Viewing Event Notifications
7
Using ASAP Reports
About Standard ASAP Reports
Installation Overview
Installing and Configuring BI Publisher
Installing BI Publisher
Setting Up Users for SARM and ADMIN Databases
Configuring JDBC Data Sources
Installing ASAP Report Templates
Uploading and Configuring ASAP Reports
Viewing ASAP Reports
Exporting Reports
Printing Reports