You must have a warranty or support contract for your server in order to make a physical media request (PMR).
Before you make the PMR, gather the following information:
Obtain product name, software release version, and patches required. It will be easier to make the request if you know the latest software release and the name of the download packages (patches) that you are requesting.
If you have access to My Oracle Support – Follow the instructions in Download Firmware and Software Using My Oracle Support to determine the latest software release and view available downloads (patches). After viewing the list of patches, you can navigate away from Patch Search Results page, if you do not want to continue with the download steps.
If you do not have access to My Oracle Support – Use the information in Available Software Release Packages to determine which packages you want, then request these packages for the latest software release.
Have the shipping information ready. You will need to provide a contact, phone number, email address, company name and shipping address for the request.