The following topics describe how to service field-replaceable units (FRUs) for the Oracle Database Appliance. You must power down the system and disconnect the AC power cords from the server before servicing any of these components.
Only Oracle authorized service personnel should service FRU components.
This section describes how to service server node FRUs for Oracle Database Appliance X3-2, Oracle Database Appliance X4-2, and Oracle Database Appliance X5-2. If you have Oracle Database Appliance (original version), go to Servicing Oracle Database Appliance (Original Version) FRUs.
Only Oracle authorized service personnel should service FRU components.
Note:
Most of the links in the following table take you to instructions outside of the Oracle Database Appliance library to the Sun Server X3-2, Sun Server X4-2, and Oracle Server X5-2 documentation libraries. Use your browser's Back button to return to the Oracle Database Appliance library.ODA X3-2 | ODA X4-2 | ODA X5-2 |
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This section is for Oracle field service personnel who replace FRU components, such as the motherboard and disk backplane, that contain special FRU ID information. This FRU ID information includes the System_Identifier and Top Level Identifier (TLI). Maintaining the correct System_Identifier and TLI information in the system is important for the correct operation of the Oracle Database Appliance software and for warranty service.
System_Identifier:
This is an Oracle ILOM setting maintained in the service processor. By logging in to the Oracle ILOM CLI as root, you can reset this value after replacing a server node's motherboard.
FRU ID information:
There are two levels of FRU ID information in Oracle Database Appliance:
Oracle Database Appliance TLI product and serial number
The component server node product and serial number
The FRU ID information is maintained in the motherboard (MB), disk backplane (DBP0) and power supply (PS0).
An Oracle Database Appliance assembled at the factory has the same appliance TLI product and TLI serial number for each bundled component (server nodes, storage shelves). Components added later, such as the optional storage expansion shelf, might have a different TLI.
Additionally, each server node has its own component-level product number and serial number maintained in the FRU ID.
The appliance TLI and server component numbers can be found on labels attached to the top of each appliance server node near the front and look similar to the following illustration:
Callout | Description |
---|---|
1
|
Server serial label
|
2
|
Oracle Database Appliance TLI label
|
If the appliance is in a rack where you cannot see the labels, slide a server node partway out on its rails, just far enough to see the information. Refer to Preparing Oracle Database Appliance X3-2/X4-2/X5-2 for Service.
Note:
You only need to extend the server node a couple of inches on its slide rails to see the TLI. You do not need to release any cables, or slide it to the extended maintenance position.Choose a task to perform:
Perform the following steps to update the System_Identifier information after replacing a motherboard.
set /SP system_identifier="Oracle Database Appliance X3-2 TLI serial number"
Where TLI serial number is the Oracle Database Appliance TLI serial number used in common for both nodes of the appliance. Information stored in the system_identifier is used by the appliance software to confirm the server nodes are a matched pair. You can find the TLI serial number on the top of the server (left front). See Updating System_Identifier and/or FRU ID Information for a Replacement Motherboard or Disk Backplane for label location.
show /System
The system information is displayed. For example:
/System Targets: Open_Problems (0) Processors Memory Power Cooling Storage Networking PCI_Devices Firmware BIOS Properties: health = OK health_details = - open_problems_count = 0 type = Rack Mount model = ODA X3-2 part_number = 12341003+2+1 serial_number = 5678FM0001 component_model = SUN FIRE X4170 M3 component_part_number = 7064195 component_serial_number = 1150FML00J system_identifier = Oracle Database Appliance X3-2 5678FM0001 system_fw_version = 3.1.2.10.a
model: should list the appliance model.
part_number: should list the appliance TLI part number.
serial_number: should list the appliance TLI serial number.
component_model: should list the server node model.
component_part_number: should list the server node part number.
component_serial_number: should list the server node serial number.
Perform the following steps to confirm or update the Oracle Database Appliance TLI and server FRU ID information. This procedure must be performed when replacing the disk backplane board or when TLI or FRU ID information on the motherboard is not automatically updated after replacement.
Upon successful log in, the Service Mode prompt is displayed:
#
setsvcid
The setsvcid command obtains backup TLI information stored in the system and displays it for confirmation. For example, on Oracle Database Appliance X3-2 you might see:
Reading fruid:///SYS/DBP0... Top Level Product Name ['ODA X3-2']: Top Level PPN ['12341003+2+1']: Top Level PSN ['5678FM0001']: Top Level Product Name: ODA X3-2 Top Level PPN: 12341003+2+1 Top Level PSN: 5678FM0001 Is the above correct? (y|n) [n]:
The following message is displayed:
Writing fruid:///SYS/DBP0... You will need to reboot the SP for these changes to take full effect.
setpsnc
The setpsnc command obtains backup component server FRU information stored in the system and displays it for confirmation. For example, on Oracle Database Appliance X3-2 which contains two Sun Server X3-2 (formerly known as Sun Fire X4170 M3) nodes you might see:
Reading fruid:///SYS/DBP0... PPN ['7064195']: PSN ['1150FML00J']: Product Name ['SUN FIRE X4170 M3']: PPN: 7064195 PSN: 1150FML00J Product Name: SUN FIRE X4170 M3 Is the above correct? (y|n) [n]:
The following message is displayed:
Writing fruid:///SYS/DBP0... You will need to reboot the SP for these changes to take full effect.
reboot
Rebooting the SP will automatically log you off.
Upon successful log in, the Service Mode prompt is displayed:
#
showsvcid
The system information is displayed. For example:
Top Level Product Manufacturer: Oracle Corporation Top Level Product Name: ODA X3-2 Top Level PPN: 12341003+2+1 Top Level PSN: 5678FM0001
showpsnc
The system information is displayed. For example:
Primary: fruid:///SYS/DBP0 Backup 1: fruid:///SYS/MB Backup 2: fruid:///SYS/PS0 Element | Primary | Backup1 | Backup2 ------------------+-------------------+-------------------+------------------- PPN 7064195 7064195 7064195 PSN 1150FML00J 1150FML00J 1150FML00J Product Name SUN FIRE X4170 M3 SUN FIRE X4170 M3 SUN FIRE X4170 M3
Typically, when a faulty component is replaced and the server returned to service, the fault state of the component in Oracle ILOM is automatically cleared and the component Service Required indicator will turn off. This is the default behavior for all components that have an embedded FRU serial number in the component firmware.
For replaced components that do not have an embedded FRU serial number, or do not automatically clear their fault state after the component has been repaired and the server is returned to service, you can use Oracle ILOM command line interface to manually clear the fault state. Use the following syntax:
set /path_to_target clear_fault_action=true
Where path_to_target is the path to the component (such as a DIMM) that had the fault.
In addition, the Fault Management shell can also be used. Use of the Fault Management shell is reserved for Oracle Service. For more information on component fault management, see: Using fmadm to Administer Active Sun Hardware Faults in the Oracle Integrated Lights Out Manager Documentation Library.
This section describes how to service server node FRUs for Oracle Database Appliance (original version). If you have Oracle Database Appliance X3-2, Oracle Database Appliance X4-2, or Oracle Database Appliance X5-2, go to Servicing Oracle Database Appliance X3-2/X4-2/X5-2 FRUs.
Note:
Only Oracle authorized service personnel should service FRU components.The air duct for the Oracle Database Appliance (original version) must be removed to service the CPUs.
The air duct is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment overheating. Ensure that the air duct is installed correctly before powering on the server.This section includes the following topics:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
See Removing Server Nodes From the System Chassis.
Power is removed from the server node when you remove it from the system.
The air duct swings up and away from the rear of the system.
Caution:
Equipment overheating. Ensure that the air duct is installed correctly before powering on the server.Ensure that the openings on each side of the air duct fit around the cables and not on top of them.
Caution:
Equipment overheating. Verify that the air duct is fully closed.See Powering On Oracle Database Appliance (Original Version).
This section includes information on servicing CPUs in Oracle Database Appliance (original version).
The CPU is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in Performing Electrostatic Discharge and Antistatic Prevention Measures.This section includes the following topics:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
See Remove Air Duct.
Note:
When the Fault Remind button is pressed, the Fault Remind Power Good indicator (LED) lights green to indicate that there is sufficient voltage present in the fault remind circuit to light the fault indicators. If this indicator fails to light when you press the Fault Remind button, the capacitor powering the fault remind circuit has lost its charge. This can happen if the Fault Remind button is pressed for a long time with fault indicators lit or if the server node has been out of the chassis for more then 15 minutes.The fault LED is located next to the CPU.
Viewing the server node from the front, CPU0 (P0) is on the right side of the server node.
Caution:
Equipment damage. When cleaning the top of the CPU, be careful not to get the thermal grease on the CPU socket and associated components.Caution:
Equipment damage. Failure to clean the heatsink and CPU prior to removing the CPU could result in the accidental contamination of the CPU socket or other components. Also, be careful not to get the grease on your fingers as this could result in contamination of components.Caution:
Equipment overheating.Whenever you remove a heatsink, you should replace it or install a CPU filler before you return the server to operation; otherwise, the system might overheat due to improper airflow.See Performing Electrostatic Discharge and Antistatic Prevention Measures.
The CPU replacement kit includes a new CPU, wipes, and a tube of thermal grease.
Ensure that the pressure frame sits flat around the periphery of the CPU.
Each heatsink is labeled to indicate which side of the heatsink faces the memory modules (DIMMs) when the heatsink is properly oriented.
See Install Air Duct.
See Powering On Oracle Database Appliance (Original Version).
-> show /SP/faultmgmt
Oracle ILOM lists all known faults, for example:
SP/faultmgmt Targets: 0 (/SYS/MB/P0) Properties: Commands: cd show
-> set /SYS/MB/Pn clear_fault_action=true
For example, to clear a fault on P0:
-> set /SYS/MB/P0 clear_fault_action=true Are you sure you want to clear /SYS/MB/P0 (y/n)? y Set 'clear_fault_action' to 'true'
The Oracle Database Appliance (original version) boot disk backplane (BDB) serves as an interface between the motherboard and the rear-mounted disk drives.
The boot disk backplane is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in Performing Electrostatic Discharge and Antistatic Prevention Measures.This section includes:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
See Remove a Boot Drive.
See Install a Boot Drive.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) power distribution board (PDB) distributes power from the power supplies to all system components.
The power distribution board is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. Follow antistatic precautions as described in Performing Electrostatic Discharge and Antistatic Prevention Measures. Do not touch the components along their connector edges.Caution:
Equipment damage. Remove all power from the system before removing or installing the power distribution board. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see Shutting Down a Server Node and Powering Off the System.This section includes:
See Shutting Down a Server Node and Powering Off the System.
For information on racking the system chassis, see the Oracle Database Appliance Owner's Guide.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
The ribbon cable is located between the power distribution board and the chassis side wall. It connects the power distribution board to the disk midplane.
You access the screws through two holes in the side of the chassis.
To gain access to the chassis interlock switch connector, grasp the power distribution board with both hands, slide it to the rear of the system chassis to unplug it from the disk midplane module, and lift it up until you can grasp and remove the connector.
Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.
See the Oracle Database Appliance Owner's Guide for instructions.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) disk midplane interconnects the front disk drives to the server nodes, the front indicator modules, and the power distribution board (PDB).
The disk midplane board is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. Follow antistatic precautions as described in Performing Electrostatic Discharge and Antistatic Prevention Measures. Do not touch the components along their connector edges.Caution:
Equipment damage. Remove all power from the system before removing or installing the power distribution board. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see Shutting Down a Server Node and Powering Off the System.This section includes:
See Shutting Down a Server Node and Powering Off the System.
See the Oracle Database Appliance Owner's Guide for information on racking the system chassis.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
The side-wall cover is positioned under the middle section of the system top cover. Before you can remove the side-wall cover, you must remove the middle section of the system top cover.
The lower connector on the disk midplane is for SN0 and the upper connector is for SN1.
To remove the board, you might need to move the bottom of the board away from the disk drive cage to disengage the standoff located at the top left corner of the board. Then, you should be able to lift the board up and out of the system.
There are four columns of standoffs, four in the left-most column and three in each of the remaining columns.
Ensure that the FIM connectors are properly connected. The lower connector on the disk midplane is for SN0 and the upper connector is for SN1.
Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.
See the Oracle Database Appliance Owner's Guide for instructions.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) HDD cable connects the power distribution board to the disk midplane module.
The disk midplane module HDD cable is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. Remove all power from the system before removing or installing the disk midplane module HDD cable. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see Shutting Down a Server Node and Powering Off the System.The following topics are covered in this section:
See Shutting Down a Server Node and Powering Off the System.
See the Oracle Database Appliance Owner's Guide for instructions.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Install and tighten the Phillips screws that secure the middle section of the top cover to the system chassis.
See the Oracle Database Appliance Owner's Guide for instructions.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) front indicator panels contain the LEDs and indicators on the front of the system. Each server node has its own front indicator panel, which sits behind the ears on the system chassis.
The front indicator panels are FRUs and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. Remove all power from the system before removing or installing the disk midplane module HDD cable. Power down both server nodes (also called system controllers) and disconnect the power cords from the system before performing these procedures. For instructions, see Shutting Down a Server Node and Powering Off the System.The following topics are covered in this section:
See Shutting Down a Server Node and Powering Off the System.
See the Oracle Database Appliance Owner's Guide for information on racking the system chassis.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Be sure to mark them so that you can return them to the correct drive bays later.
The ear bezel and indicator panels remain connected to the ribbon cables.
Make sure you remove the correct indicator panel. There are two indicator panels on the ear bezel.
Use the marks to ensure that you return each drive to its original bay.
See the Oracle Database Appliance Owner's Guide for instructions.
See Powering On Oracle Database Appliance (Original Version).
This section includes information on servicing cables in Oracle Database Appliance (original version).
The internal server node cables are FRUs and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in Performing Electrostatic Discharge and Antistatic Prevention Measures.The following topics are covered in this section:
Each Oracle Database Appliance (original version) server node has two fans and each fan has a separate power cable.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) PCIe card cables are used to connect the internal PCIe card, the primary HBA and a riser-mounted PCIe card, and the secondary HBA to the motherboard. See the following sections for instructions.
The PCIe card cables are FRUs and can only be replaced by an Oracle-qualified service technician.
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
To remove each cable connector, push the connector inward, press down on the connector to release it, and pull the connector out.
Notice that there are two sets of connectors on the motherboard. Be sure to connect the cables to the connector on the right in each set (looking at the connectors from the rear of the server node).
See Powering On Oracle Database Appliance (Original Version).
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
The Secondary HBA PCIe Card sits in the top slot on the PCIe riser (PCIe slot 2)
To remove each cable connector, push the connector inward, press down on the connector to release it, and pull the connector out.
The Secondary HBA PCIe Card sits in the top slot on the PCIe riser (PCIe slot 2)
Notice that there are two sets of connectors on the motherboard. Be sure to connect the cables to connector on the left in each set (looking at the connectors from the rear of the server node).
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) SAS expander cable runs from a connector on the front of the motherboard to a connector near the rear of the motherboard. See the following sections for instructions.
The SAS expander cable is a FRU and can only be replaced by an Oracle-qualified service technician.
The following topics are covered in this section:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
See Shutting Down a Server Node and Powering Off the System.
Push the connector inward, press down on the connector to release it, and pull the connector out.
See Powering On Oracle Database Appliance (Original Version).
The Oracle Database Appliance (original version) boot disk backplane cables connect the boot disk backplane to the motherboard.
The boot disk backplane cables are FRUs and can only be replaced by an Oracle-qualified service technician.
The following topics are covered in this section:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
See Powering On Oracle Database Appliance (Original Version).
Each Oracle Database Appliance (original version) server node has a motherboard assembly. The service strategy for the motherboard is to remove the replaceable components from the server node and then return the server node with the motherboard in place to Oracle for repair or replacement.
The motherboard assembly is a FRU and can only be replaced by an Oracle-qualified service technician.
Caution:
Equipment damage. These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in Performing Electrostatic Discharge and Antistatic Prevention Measures.The following figure shows the components that must be removed from the server node.
Callout | Description | Callout | Description |
---|---|---|---|
1
|
CPUs and Heatsinks
|
6
|
Internally Mounted PCIe Card
|
2
|
Memory modules (DIMMs)
|
7
|
Boot Disk Drives (2)
|
3
|
PCIe Cards mounted on the PCIe Riser
|
8
|
Boot Disk Drive Backplane
|
4
|
PCIe Riser
|
9
|
Battery
|
5
|
Fan Modules (2)
|
The following topics are covered in this section:
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Power is removed from the server node when you remove it from the system. See Removing Server Nodes From the System Chassis.
Note:
To identify the SAS expander cable, see Install SAS Expander Cable.The cables for the fans, the primary and secondary HBA PCIe cards, and the boot disk backplane must be removed.
Fan power cables
See Remove Remove Fan Power Cables.
Primary HBA PCIe card data cables
Secondary HBA PCIe card data cables
See Remove PCIe Card Cables From Secondary HBA PCIe Card.
Caution:
Equipment damage. The HBA data cables are delicate. Ensure that they are removed and safely out of the way when servicing the motherboard.Boot disk board cables.
Fan modules
Boot disk drives
Boot disk drive backplane
Memory modules (DIMMS)
PCIe riser and attached PCIe cards
CPUs
Internal PCIe card
Battery
See Performing Electrostatic Discharge and Antistatic Prevention Measures.
Fan modules
See Install a Fan Module.
Boot disk drives
See Install a Boot Drive.
Memory modules (DIMMS)
See Install DIMMs.
PCIe riser and attached PCIe cards
CPUs
Internal PCIe card
Fan module power cables.
Internal PCIe card data cables.
See Servicing the PCIe Card Cables (FRU).
Caution:
Equipment damage. The disk drive data cables are delicate. Handle them carefully.Boot disk backplane cables.
See Powering On Oracle Database Appliance (Original Version).