ATG Store pages can incorporate links to eStara Click to Call. When a customer clicks a Click to Call link, a popup window prompts for the customer’s phone number. When the phone number is submitted, Click to Call initiates a call between a CSC agent and the customer, and displays the customer’s order information and profile on the agent’s desktop.
Click to Call links are implemented as JavaScript calls that are inserted in the pages by the ADC processor pipeline. To enable the creation of the Click to Call links:
Use eStara WebCare to define the links and the rules for creating them. Associate a link with each of the following
<div>elements:atg_store_ClickToCall_catalog_link
atg_store_ClickToCall_footer_linkConfigure the
/atg/clicktoconnect/Configurationcomponent with your eStara account information.
See the ATG Commerce Service Center Installation and Configuration Guide for more information.
Include the DCS.ClickToConnect module in the EAR file you assemble for ATG Store. For example, the command to assemble the storefront EAR file might be:
runAssembler ATGStore.ear –m Store.Storefront DCS.ClickToConnect
Fullfillment
