The following topics describe how to troubleshoot issues when installing and deploying the plug-in.
If you encounter problems during installation of the plug-in, verify that all prerequisites are met. See Section 1.1, “Requirements for the Plug-in”.
For information on installing Oracle Enterprise Manager, refer to the Oracle Enterprise Manager Cloud Control documentation.
The following troubleshooting tips may apply when you are having issues with deploying the plug-in:
If you encounter problems when adding an SGD Gateway target, verify the settings for communication between the Management Agent and the Gateway host. See Section 2.2, “Adding Monitoring Targets”.
If a target is shown as down in the Enterprise Manager Cloud Control Console, try the following:
Check the status of the SGD Gateway on the target host.
Run the gateway status command on the SGD Gateway host.
For more information about troubleshooting SGD Gateway issues, see the Oracle Secure Global Desktop Gateway Administration Guide.
Verify that the plug-in is working correctly and that metrics are being collected.
Display the All Metrics page for the target and click on a metric in the left-hand pane.
An error message is shown if there is an issue with metrics data collection.