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Index

A  G  H  I  M  O  P  T  U 

A

Auto Ticketing
HP Service Manager Connector, 1.1

G

grace period
HP Service Manager Connector, 1.4

H

HP Service Manager
Auto Ticketing, 1.1
HP Service Manager Connector
grace period, 1.4
installing, 2.1
manual ticketing, 1.2
out-of-box templates, 5.1
overview, 1
prerequisites, 1.7
ticket templates, 1.3
uninstalling, 2.2
HP Service Manager HelpDesk
6.1, 1.7
web services, 1.7

I

install
offline mode, 2.1.1
installing
HP Service Manager Connector, 2.1

M

manual ticketing
HP Service Manager Connector, 1.2

O

offline mode, 2.1.1

P

prerequisites
HP Service Manager Connector, 1.7

T

ticket templates
HP Service Manager Connector, 1.3
transformation style sheets
HP Service Manager Connector, 1.3

U

uninstalling the HP Service Manager Connector, 2.2