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Oracle® Enterprise Manager Installation and Configuration Guide for HP Service Manager Connector
Release 12.1.0.2.0

E28627-06
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2 Installing and Uninstalling the Connector

The HP Service Manager Connector is not installed as part of the Enterprise Manager base installation, so you need to manually install it as described in this chapter. The following topics are discussed:

2.1 Installing the Connector

The HPSM connector is not included out-of-the-box, so you must download it from the Oracle Enterprise Manager store. All connectors in the Enterprise Manager store are available on the Self Update page for downloading.

To download and install the connector:

  1. From the Setup menu of the Enterprise Manager console, select Extensibility, then Self Update.

    See Also:

    "Refer to the "Setting up Self Update" section of the "Updating Cloud Control" chapter in the Oracle Enterprise Manager Cloud Control Administrator's Guide for more details:
    http://docs.oracle.com/cd/E24628_01/doc.121/e24473/self_update.htm#BEJJEHDJ
    
  2. Click on the Management Connector link in the Type column.

    The HPSM connectors appear in the list with a status of Available.

  3. Click on the appropriate HPSM connector to select it, and then click Download.

    The Schedule Download window appears, where you can determine when the download should be performed.

  4. Click Select to download immediately.

    If you want to schedule the download for a later time, specify the date and time when the download should occur, and click Select. You will need to return and finish the remainder of this procedure after the scheduled download date and time.

  5. If necessary, refresh the screen until the status of the connector changes to Downloaded.

  6. Click on the HPSM connector to select it, then click Apply.

    After you respond to the prompt to confirm the operation, a page appears that indicates the request has been submitted.

  7. Refresh the screen until the status of the connector changes from Apply Scheduled to Applied.

See Also:

"Refer to the "Setting up Self Update" section of the "Updating Cloud Control" chapter in the Oracle Enterprise Manager Cloud Control Administrator's Guide for more details:
http://docs.oracle.com/cd/E24628_01/doc.121/e24473/self_update.htm#BEJJEHDJ

2.1.1 Installing the Connector if Enterprise Manager is in "Offline" Mode

Under certain circumstances, such as in high security environments, an active Internet connection between Enterprise Manager and the Enterprise Manager Update Store may not be available. In such situations, Enterprise Manager can be set to install the connector in an "offline" mode.

The installation process still requires that a computer exist at your site that has Internet access, as a connection to the Enterprise Manager Update Store is still required to obtain the necessary files. The files that you download to this computer can then be transferred to a computer behind your firewall.

To install the connector if Enterprise Manager is in "offline" mode:

  1. From the system that you will ultimately deploy the connector, set Enterprise Manager Cloud Control to Offline Mode:

    1. From the Setup menu, select Provisioning and Patching, then select Offline Patching.

    2. In the Online and Offline Settings page, select Offline.

  2. From the Setup menu, select Extensibility, then select Self Update.

  3. On the Self Update page, click Check Updates. A message appears with the following URL to an Oracle site from where the updates catalog file can be downloaded:

    https://updates.oracle.com/Orion/Download/download_patch/p9348486_112000_Generic.zip
    
  4. From an Internet-enabled computer, download the catalog file using the aforementioned URL.

  5. Copy the downloaded catalog file to the OMS host or the Management Agent host where you plan to import the connector.

  6. Import the catalog file to Enterprise Manager:

    • If the catalog file is on the OMS host:

      emcli import_update_catalog -file="file" -omslocal
      

      Where:

      • -file: is the direct path to the connector archive (*.zip).

      • -omslocal: indicates that the path mentioned in the -file option is directly accessible to the Enterprise Manager server

    • If the catalog file is on a different host:

      emcli import_update_catalog -file="file" -host="hostname" [-credential_set_name="setname"] | -credential_name="name" -credential_owner="owner"
      

    Example 2-1 shows a sample for importing the catalog archive.

  7. On the Self Update page, in the table, click Management Connectors.

  8. On the Connector Updates page, select the imported update that is available for download. Click Download.

    A message appears with a URL to an Oracle site from where the update can be downloaded.

  9. From a computer that is connected to the internet, download the update using the aforementioned URL.

  10. Copy the downloaded file to the OMS host or the Management Agent host where you plan to deploy the connector.

  11. To import the downloaded connector archive into Enterprise Manager, run the following command:

    emcli import_update -file=”<path to *.zip file>” -omslocal
    

    Where:

    • -file: is the direct path to the connector archive (*.zip).

    • -omslocal: indicates that the path mentioned in the -file option is directly accessible to the Enterprise Manager server

Example 2-1 Sample for Importing Catalog Archive

emcli import_update_catalog -file="/u01/common/p9348486_112000_Generic.zip"  -omslocal

Imports the master catalog file p9348486_112000_Generic.zip. The file must exist
on the OMS host. In a multiple OMS setup, the request can be processed by any
OMS, so the file should be accessible from the OMS processing the request. This
means that the file must be kept on a shared location that is accessible from all
the OMS instances.

emcli import_update_catalog -file="/u01/common/p9348486_112000_Generic.zip" -host="host1.example.com" -credential_set_name="HostCredsNormal"
 
Imports the master catalog file p9348486_112000_Generic.zip that is present on 
the host host1.example.com. The host must be a managed host target in Enterprise
Manager, and the Management Agent on this host must be up and running. The
preferred unprivileged credentials for host host1.example.com are used to retrieve
the remote file.

2.2 Uninstalling the Connector

To uninstall the connector, you must first delete all defined instances of the connector, then you must delete the connector from the Self Update page.

To uninstall the connector:

  1. From the Setup menu, select Extensibility, then Management Connectors.

  2. Select an instance of the connector you want to delete, then click Delete.

  3. On the Confirmation page, click Yes.

  4. Repeat steps 2 and 3 until all instances of the connector have been deleted.

  5. From the Setup menu, select Extensibility, then Self Update.

  6. Click on the Management Connector link in the Type column.

    A list of updates appears for Management Connectors.

  7. Click on the connector you want to delete, select Actions, then select Delete.

    The Delete Update window appears.

  8. Click Delete to delete the connector.

    A pop-up confirmation window appears.

  9. Click OK to confirm and delete the connector.