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Oracle® Enterprise Manager Installation and Configuration Guide for HP Service Manager Connector
Release 12.1.0.2.0

E28627-05
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Contents

Title and Copyright Information

Preface

1 Introduction to the Connector

2 Installing and Uninstalling the Connector

3 Configuring the Connector

4 Creating Service Manager Tickets

5 Using Out-of-Box Templates

6 Customizing Support Ticketing Inbound Operations

A Enabling SSL for HTTPS

B Preventing HP Service Manager Update Issues

C Enterprise Manager Incident Format

D HP Service Manager WSDL Format

E Enterprise Manager Incident Examples

Index