Title and Copyright Information


1 Introduction to the Connector

2 Installing and Uninstalling the Connector

3 Configuring the Connector

4 Creating Service Manager Tickets

5 Using Out-of-Box Templates

6 Customizing Support Ticketing Inbound Operations

A Enabling SSL for HTTPS

B Preventing HP Service Manager Update Issues

C Enterprise Manager Incident Format

D HP Service Manager WSDL Format

E Enterprise Manager Incident Examples