|My Oracle Support Help
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This document contains the following topics:
Besides giving you priority handling on every service request that you file with an associated configuration, if you use the configuration manager collector you can take advantage of the following services in My Oracle Support:
Health Recommendations - Alerts you to potential problems based on your uploaded configurations.
Patch Recommendations - Informs you of missing Oracle recommended patches specific to your configuration.
Patch Plans - Enables you to apply a collection of patches to one or more targets.
Upgrade Planner -Enables you to determine the patches and software required to upgrade from an installed product release to another product release on the same platform.
Configuration History, Changes, and Comparison - Enables you to understand how your systems have changed over time so you can identify and resolve issues
Inventory Tracking - Enables you to know where your data center is growing and where you should consolidate or upgrade
Advanced Filtering with PowerView - Enables you to refine your view of large environments, focus your search based on specific types of targets, and have a true customized view of your systems
Not for most products. Customers who are part of the Platinum Support offering are required to use the collector. For more information, see the Oracle Platinum Services web page:
A particular collector download will run on multiple platforms, including the selected platform.
If you have more than one support identifier (SI) in your profile, check the Message Center (the envelope icon located next to your username in the upper right of the page) for Associate Collectors messages.
To associate a system with a service request, view configuration details or history, and be included in health recommendations and patch recommendations, the system must be associated with an SI. This does not happen at the time of upload if the SI for the system is not specified and you have more than one SI in your profile. Associate the SI with the system, then the system will be made available in My Oracle Support.
For information about uninstalling the configuration manager collector:
From the Oracle Configuration Manager Documentation web page, click the Oracle Configuration Manager Online Documentation Library link for the release that you want to uninstall:
On the Configuration Manager Documentation page, click the HTML or PDF link for the Installation and Administration Guide then go to the Installing Oracle Configuration Manager chapter.
Follow the instructions in the "Uninstalling Oracle Configuration Manager" section.
After you have disabled the collectors, you can deactivate systems you no longer wish to view in My Oracle Support by doing the following:
In the Systems region, select the system that you want to deactivate by clicking the link in the Name column.
In the System Details region, right click the top level system then select Deactivate System.
Doing this will deactivate the top level system as well as all of the targets that comprise that system.
To deactivate a target that is not part of a system, in the Targets region click anywhere on the row of the Target that you want to deactivate except the Name or Host links or the Favorites column, then select Deactivate Target from the Other Actions menu item.To deactivate a system, you must be the owner of the system or the Customer User Administrator (CUA) for the SI that was used to upload the system. To deactivate a target, you must be the CUA for the SI that was used to upload the target. If you do not disable the collector first, the collector might upload again to Oracle. If this happens, the systems and targets are reactivated automatically and reappear in the Systems and Targets regions.
Note: Only the CUA for the SI associated with a system or target can reactivate that system or target.