|My Oracle Support
|Mobi · ePub|
This document contains the following topics:
My Oracle Support Community is a multi-channel interactive community for sharing information, posting questions and answers, and providing suggestions about Oracle products, services, and related technologies.
Yes. In addition to using the robust knowledge base, service request (SR), and configuration management functions, My Oracle Support Community is designed to share knowledge, ideas, and expertise with your industry peers. The community enables you to obtain real-time access to an expanded network of trusted industry professionals, including Oracle experts, to help you get the information you need faster and more efficiently.
My Oracle Support Community access is included in your Premier Support agreement.f you have access to My Oracle Support, Oracle's customer support portal, you automatically are a member. There is no additional registration required.
Sign in to My Oracle Support, click the Community tab. My Oracle Support Community opens in a new browser window. To return to other areas of My Oracle Support, select the previous browser session.
Alternatively, enter the following URL in a browser:
As of September 2008, My Oracle Support Community runs on Oracle WebCenter Interaction 10g R3.
Always be courteous; there are different levels of experience represented. To access the complete Rules of Conduct see the Getting Started region of the My Oracle Support Community home page. In addition, use the following guidelines:
Discussions: When asking a question using the discussions feature, provide all of the details that other members of the community need to understand your entry, including your database version, for example Oracle 10.2.0.4. If you encounter a poorly worded question, provide suggestions to help the community member asking the question provide more clarity.
Documents: You can either upload .doc, .pdf, .txt, or html files or create a document using the Community editor.
Confidential or Proprietary Content: Other customers will see the information you post in My Oracle Support Community. Do not post any proprietary or confidential information. Also be careful not to disclose any sensitive information such as accounts, passwords, server IP addresses, and so on.
Proofreading: Use both spelling and grammar checkers (or a good proofreader) to ensure correct spelling and take a few moments to review your documents. Remember that automated spell checkers have limitations so it is important to perform a final, manual review.
References to other Oracle content: Always let other members know where you found the information you are providing. Use the following guidelines:
Do not copy and paste from another document unless you use double quotes around the text and use an in-text citation.
If you paraphrase from another document, make sure you indicate the page number where you found the information and include that document in your reference.
Refer to the Rules of Conduct in My Oracle Support Community's Getting Started region. If you see objectionable content when viewing a discussion post or a Community document, use the "Report Abuse" option to alert Oracle.
Besides the forum discussions, a community also hosts regions for white papers, best practices, tips and tricks, web casts, and news and announcements. My Oracle Support Community content is structured as follows:
Individual communities belong to a category defined by a product area, topic, industry, and so on. Some communities are broad, covering a number of related products or topics; others are specific and focus on a single product or area.
Community is the area where individual discussions take place, knowledge is shared, and you can see the latest activity pertaining to your community.
Discussions are commonly known as forums and areas where individual discussions take place are as a listing of threads. Discussions are most commonly used to post a question and receive responses.
Threads are the discussions that consist of one or more messages displayed as a list, or in a tree structure of messages and their replies.
Messages are the individual discussion posts made by community members.
You can now recommend posts or documents to other Community members. Oracle recently added a rating feature that gives everyone a chance to give feedback. When you view either a discussion reply or a document, you can now click a thumbs up icon to tell others that you found the information valuable. When you view documents or posts, you will see how many members “liked” them.
You may have already noticed the new rating feature on the list of documents or discussion topics. The bar to the left of each item summarizes all members' votes on that discussion or document. As the number of “thumbs up” votes increases, the bar fills with green. The default sort order for the list places recently updated items first; members may not have rated the newer items yet, so you may see rating bars with little or no green fill. To find the highest rated posts or documents, a new option sorts the lists of discussions or documents by their overall rating.
To sort by rating, choose the Sort By option; click the currently applied sort just above the list of discussions or documents. You can use the menus to sort by the rating alone or in combination with other options. Choose Rating and Desc (descending) to see the highest rated items first. Click Go to the right of the pull down boxes to view the sorted list.
English is the only language supported at this time. If you would like additional languages to be considered for support, please provide your suggestions to the Community Suggestions community.
To edit your profile, double click your name located in the upper right of your screen or click the Profile tab in My Oracle Support Community, modify the information you see listed, then click Save in the area you modified.
To create a new discussion or ask a question:
Click Create a Community Post at the top of the page.
Deselect the Create the Post As a Question option to enable you to start a discussion.
The Create the Post As a Question option enables you to mark the replies as "Helpful" or "Correct". The default is for this box to be selected because the majority of Community posts are questions. Note that if you deselect this options, you will not be able to mark a reply as "Helpful" or "Correct".
If you do not want to receive e-mail notifications for this post, deselect the Notify Me Via e-mail on Any Replies to this Community Post options. The default is for this box to be selected. If selected, it will automatically subscribe you to your post for e-mail notices on updates.
Select a community, enter a subject, enter the text of the post, then click Save at the bottom of the page.
To share knowledge or content in the community, do one of the following:
Option 1 - Upload a Document
Select New > Documents.
Select a community.
Upload a file or use the document editor to create a file.
You can upload doc, pdf, txt, and html files.
Option 2 - Create a Document
Select a community from the My Communities region in the left navigation section.
From within the selected community, select Create Document from the Actions region.
The My Discussions regions on the Discussions tab shows everything that is associated with your user alias, including threads that have been moved.
Yes. You can subscribe to one or multiple categories and communities based on your preference. Select your user profile located in the upper right of the screen to modify your subscription or select the Profile tab and modify the subscriptions area in the lower right of the screen.
To create a link to a Knowledge article, use the format
XXXXXX.X is the Knowledge article number.
To create a link to a bug, use the format
XXXXXX is the bug number.
Advisor Webcasts offer a convenient way for you to interact with professional, technical, and application experts regarding topics to help you get the most from their support services. Our support experts will present information such as troubleshooting tips, best practices, new release information, and so on. Included with your premier support agreement, each webcast is delivered using Oracle Web Conferencing technology and includes a live Q&A session. Advisor Webcasts are offered regularly and are recorded for on demand viewing anytime, anywhere. Take advantage of this beneficial resource and attend a session today. For a dates and times of the Advisor Webcasts:
Logon to My Oracle Support.
Select the Knowledge tab
Select Tools and Training from the Knowledge Links region.
Select Training (Web Seminars).
We support the following browsers:
Internet Explorer 7 (support ends April 4th, 2014)
Internet Explorer 8, 9, and 10
Mozilla Firefox 10 ESR and higher
Chrome 19 and higher
Safari 4 and higher
Other browsers may work however, if you encounter any unusual behavior use one of the supported browsers.
Please post your request in the Community Suggestions community with as much detail as possible.
The Discussions tab and Documents tab are designed to provide you with the ability to see activity across the entire community instead of just one community. To see content related to only one community, use the Recent Community Content, All Community Discussions, and All Community Documents regions from within your community.
For information about this program, review Oracle's Rewards & Recognition Program, found in the Getting Started region of the My Oracle Support Community home page.
By default, you are an anonymous community user when you join. Consequently we provide each user an alias whose default alias name is UserXXX where XXX is a unique, assigned number. If you go to your profile, you can change this alias by updating your profile (the last tab on the upper right).
While there are no hard rules, and there can be differences in the way that each product area defines them, My Oracle Support Community uses the following guidelines:
Tips and tricks are small suggestions that enable users to get more mileage out of a feature or product. They can usually be described in a few sentences and applied in a piecemeal fashion. Usually, they are restricted to one product feature that enable users to do something faster, easier, or differently.
Best practices are more comprehensive recommendations on a how to use a product or features or deploy an application. They are a fairly comprehensive body of work resulting from analysis performed over time or multiple implementations to distill information labeled as a best practice.
White papers are a comprehensive description of a particular product or technology. They usually contain a substantial body of work and require deeper expertise.
Yes. Threads (discussions or questions) and their replies now support the ability for a user to upload video (50MB maximum), documents, and pictures.
A light blue background indicates a helpful answer and a light green background indicates a correct answer.
Featured discussions are discussion threads that moderators decide should be available in an obvious place for a period of time to inform all users in that community on that topic of discussion. Only moderators have the ability to feature discussions.
Note:Currently only Oracle Support personnel can be community moderators.
If you are experiencing technical issues in the My Oracle Support Community website, send an e-mail to Oracle_Support_Community_ww@oracle.com or post a thread in the Using My Oracle Support or Community Suggestions community.