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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Enrolling and Managing Users >
Logging In to the Billing and Payment Application
In this use case the user logs in to the Billing and Payment application in Oracle Self-Service E-Billing. Table 12 lists and describes the features.
Table 12. Logging In to the Billing and Payment Application
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Name |
Logging In to the Billing and Payment Application |
Functional Area |
User Management |
Primary Users |
Business administration user, business manager user, business subscriber user, consumer primary user |
Trigger |
The user navigates to the login page by entering the URL into a supported browser or the user follows a link from service provider's landing page available to all anonymous users. |
Standard Features |
- Validation of the user name and password input.
- Authentication of user name and password.
- Change language link.
- Enroll as a new user link.
- Disclaimer text and standard footer links.
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Configuration Points |
- Validation rules for user name and password may be changed to suit a specific service provider's requirements:
- User name: (Default) The user's telephone number alternative is first initial and full last name (non-phone user login)
- Password: (Default) must be at least 6 characters. It must contain at least one uppercase letter, one lowercase letter, and one number (to comply with Sarbanes-Oxley guidelines.)
- Oracle Self-Service E-Billing can be configured to force users to change their password at first login if the user name and password have been created by a CSR or a company administrator.
- Change Language: The default is U.S. English. The application can be localized.
- Parameters might be passed through the URL with a secure token that contains the preferred language, currency, and market segment information to personalize the user's experience. For example, if a user has changed the language preference on the service provider's consumer portal page, then present the login screen in the same language, if available, and set it for the remainder of the user's session until changed by the user within the application.
- Ability to bypass the login screen to leverage single sign-on (SSO) applications (for example, Siebel CRM, Oracle Identity Manager, CA SiteMinder or third-party application).
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Main Path for Logging In to the Billing and Payment Application
- The user enters the URL into a supported browser or follows a link from service provider's landing page available to all anonymous users.
- At the Login page, the user enters his or her user name and password, and then clicks Submit.
- Oracle Self-Service E-Billing authenticates the user and displays the dashboard.
Alternate Paths for Logging In to the Billing and Payment Application
Alternate paths can occur in this use case. Oracle Self-Service E-Billing Determines that the Customer's Login Credentials are Invalid
The UI displays the message: The login information you have entered does not match what was captured during the enrollment process. Please re-enter your login information. Oracle Self-Service E-Billing Prompts the User to Enter a Valid Email Address Due to Undeliverable Notifications
- After successfully logging in, Oracle Self-Service E-Billing displays the following message: We are unable to confirm delivery of email notifications using the address in your personal profile. Please enter the email address you would like to receive billing related notifications.
- The user enters a new email address, enters the email address again to confirm, and then clicks Submit.
- Oracle Self-Service E-Billing verifies that email addresses match and are valid, prompting the user to reenter if necessary.
- The following message displays: An email notification has been sent to the email address you have supplied. Please follow the link in the message to complete the validation.
- The user clicks the link provided in the email message, which returns them to the Login screen where a message states: Thank you! Your email address has been successfully verified.
The User Selects Change Language
Oracle Self-Service E-Billing provides a screen to set a preferred language. Oracle Self-Service E-Billing is preconfigured for U.S. English only. The User Selects the Enroll Tab
Oracle Self-Service E-Billing runs the Enrollment use case. Exceptions for Logging In to the Billing and Payment Application
The following exceptions can occur in this use case. The User Does Not Click the Verification Link in Email After Entering a New Email Address
If the user entered a new email address in the alternate scenario where they had undeliverable notifications, or if he or she does not click the validation link in the new notification they receive, then that alternate scenario repeats.
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