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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Enrolling and Managing Users >

Enrolling a Company User (Administrator or Subscriber)

This use case is for the administrator to enroll (add) company users who are administrators or subscribers.

Table 4 lists and describes the features of the Enrolling a Company User (Administrator or Subscriber) use case.

Table 4. Enrolling a Company User (Administrator or Subscriber)
Function
Description

Name

Enrolling a Company User (Administrator or Subscriber)

Feature Area

Enrollment

Primary Users

Business administrator user, CSR (impersonator)

Preconditions
  • The Billing and Payment application has been deployed.
  • A customer service representative has created an administrator for the company.
  • Statements have been loaded into Oracle Self-Service E-Billing using the ETL process.

Trigger

Company's administrator clicks Company, and then Users.

Prompts

Assign Service Agreement page: Search for service number.

Page Tabs

Add New User, Assign Service Agreement, and Verify Company User Pages

  • Profile
  • Contacts
  • Users (Active)
  • Settings

Active Hyperlinks (Breadcrumbs)

Add Company User, Assign Service Agreement, and Assign Service Agreement Verification pages

  • My Account. Displays the dashboard.
  • Company. Displays the Company page.
  • Users. Displays the Users page.

Assign Service Agreement page only

  • Add Company User. Displays the Add Company User page.

Page Titles

Page Titles:

  • Add Company User
  • Assign Service Agreement
  • Verify Company User

Page Content

Page Title: Add Company User

  • Attributes:
    • First Name
    • Last Name
    • User Name
    • Role (Administrator, Manager, or Subscriber)
    • Email Address
    • Confirm Address
  • Buttons:
    • Next
    • Cancel

Page Title: Assign Service Agreement

  • Paging Elements (If needed):
    • Page X of Total
    • Paging arrow buttons
  • Attributes:
    • Radio button (for choosing a service number)
    • Service Number
    • Account Number
  • Radio Buttons:
    • Yes (Assign a service agreement)
    • No (Do not assign a service agreement)
  • Buttons:
    • Next
    • Back
    • Cancel

Page Content, continued

Page Title: Verify Company User

  • Attributes:
    • First Name
    • Last Name
    • User Name
    • Role (Read-only)
    • Email Address
    • Confirm Email
    • Service Number (Read-only or states: Not Applicable if the user chose not to assign a service agreement)
  • Navigational Buttons:
    • Submit
    • Back
    • Cancel

Configuration Points
  • The number of characters in a user name.
  • The number of characters in the temporary password that Oracle generated (the validation code).

Notes
  • Oracle Self-Service E-Billing-generated validation codes cannot contain the following characters:

    a, A, e, E, 3, o, O, 0, i, I, 1, u, U, y, Y, $, @, !, *

  • Each account that has been created is set to inactive state and expires within four hours; only a CSR administrator can reset the account.
  • Oracle Self-Service E-Billing cannot reuse the validation code for 30 days after the code is initially created.
  • This use case generates a welcome email notification.

Main Path for Enrolling a Company User (Administrator or Subscriber)

The following path describes the Administrator Enrolls a Company User (Administrator or Subscriber) use case:

  1. The administrator clicks Add New User on the Users page.
  2. On the Add New User page, the administrator enters the following information for the new user:
    • First Name
    • Last Name
    • User Name
    • Email Address
    • Confirm Address
  3. The administrator selects a role (Administrator or Subscriber) and clicks Next.
  4. Oracle Self-Service E-Billing validates the information on the form for the following:
    • Formatting
    • Completeness
    • Matching email and confirm email
    • User name requirements

      Oracle Self-Service E-Billing displays the Assign Service Agreement page.

  5. The administrator can choose to assign a service agreement (yes or no). If the administrator selects no, then no changes occur and the administrator clicks Next. If the administrator selects yes, then:
    1. Ajax displays the new screen where the administrator can enter a service agreement number or search for one by entering the wildcard character (%) only or a partial number and the wildcard anywhere in the search pattern. The administrator clicks Find.

      Oracle Self-Service E-Billing displays the available service agreements for the selection criteria.

    2. The administrator selects the radio button next to the service number, and then clicks Next.

      Oracle Self-Service E-Billing displays the Verify Company User form.

  6. The administrator can make any changes necessary to the following user information and then click Submit:
    • First Name
    • Last Name
    • User Name
    • Email Address
    • Confirm Email
  7. Oracle Self-Service E-Billing validates the information on the form for the following:
    • Formatting
    • Completeness
    • Matching email and confirm email
    • User name requirements
  8. Oracle Self-Service E-Billing sends the user a welcome email notification to inform the user that he or she has been enrolled and must follow the enclosed link to complete the enrollment process. Oracle Self-Service E-Billing displays the number of records successfully imported on the Import Users page. The message on the Company, Users screen after enrollment states:

    User (user name) enrollment has been initiated and an email notification has been sent to the user's email address supplied during the enrollment process.

Alternate Paths for Enrolling a Company User (Administrator or Subscriber)

The following alternate paths can occur in this use case.

The Administrator Clicks Cancel on Any Page
  • The administrator clicks Cancel.

    Oracle Self-Service E-Billing displays the User page.

The Administrator Clicks Back on Any Page
  • The administrator clicks Back.

    Oracle Self-Service E-Billing displays the previous page in the use case.

Exceptions for Enrolling a Company User (Administrator or Subscriber)

The following exceptions can occur in this use case:

One of the Form Fields is Left NULL When Submitted

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a value for ****.

The User Name Field Does Not Meet the Form Validation When Submitted

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a user name that is eight characters in length.

The Email Address Does Not Have at Least One Valid Character Preceding the at Sign (@) Preceding the Period and Following the Period

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a valid email address.

    
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