Name

Viewing the Service Trends Report

Feature Area

Analytic Reports

Description

Displays the usage and charges for an account and service address by service type.

Primary User

Consumer user, CSR hosting administrator

Triggers

• The user clicks the Analytics tab, then clicks Service Trends from the list of standard reports.
• The user clicks the Billing Reports menu option within the Analytics tab, then clicks Service Trends.

Active Hyperlinks (Breadcrumbs)

• Analytics. Redisplays the List of Standard Reports page.
• Billing Reports. Redisplays the List of Standard Reports page.

Page Content - Service Trends Page

Service Trends Page

Subnavigation bar:

• Report (Active)
• Batch Request

Modules:

• Search
• Graph
• Report Details (Number of Items)

Search Module

• Buttons:
  • Submit
• Prompts:
  • Account Number (Displays as data if only one account number is available.)
  • Service Address (Displays as data if only one service address is available)
  • Service Type (Displays as data if only one service type is available)
  • Period Range (From and To dates) (Default is the current period; displays up to 13 previous periods.)
  • Billing Reports

Graph:

• Prompt: Service Trend By Billed Usage (Default) or Total Charges
• Bar graph shows the total charges over the billing periods.

Page Content - Service Trends Page, continued

Report Details (Number of Items)

• Columns (All sortable):
  • Statement Date (Default sort is descending order)
  • Billed Usage (Service Type Code displays on the header row.)
    • Number of Units
  • Total Charges (Currency Code)
• Text: Total
• Data:
  • Billed Usage Total
  • Total Charges

Standard Features

• Printer-Friendly view
• Download CSV or XML

Main Path

The main path to view the Service Trends report is as follows:

The user clicks the Analytics tab, then clicks Service Trends for the current bill period.

Oracle Self-Service E-Billing displays the Service Trends reports.

Alternate Paths

The user selects a different account number from a list and clicks Submit.

Oracle Self-Service E-Billing displays the Service Trends report for the selected account.

The user selects a different statement period and clicks Submit.

Oracle Self-Service E-Billing displays the Service Trends report for the selected statement period.

The user selects a different service type and clicks Submit.

Oracle Self-Service E-Billing displays the Service Trends report for the selected service type.

The user selects a different billing report and clicks Submit.

Oracle Self-Service E-Billing displays the selected report page.

The user selects a download format and clicks Go.

Oracle Self-Service E-Billing downloads the Service Trends report in the selected format (CSV or XML).

The user clicks the Printer Friendly link.

Oracle Self-Service E-Billing displays the Service Trends report window and the Windows Print dialog.

Exceptions

Oracle Self-Service E-Billing invokes the Error Message use case.