Application Guide for Oracle Self-Service E-Billing (Consumer Edition)
What's New in This Release
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Enrollment and Login Use Cases
About User Characteristics
Self-Enrolling an Authorized User of an Existing Consumer Account
Setting a Password and Security Question
Resetting a Password
Logging In
Managing a Profile
Setting User Preferences
Setting Account Lockout Status
Logging Out
Timeout
Statement Presentment Use Cases
Viewing the Statement Summary
Viewing the Account Summary
Viewing the Service Summary
Viewing the Usage Summary
Viewing Usage Detail
Viewing Transaction Details
Disputing a Transaction
Payment Processing Use Cases
Creating a One-Time Payment
Setting Up and Managing Recurring Payments
Viewing Payment Activity
Managing Payment Accounts
Analytic Reporting Use Cases
Viewing the List of Standard Billing Reports
Viewing the Account Billing Overview Report
Viewing the Statement Billing Overview Report
Viewing the Service Billing Overview Report
Viewing the Account Billing Trend Report
Viewing the Service Billing Trend Report
Viewing the Service Details Report
Managing Analytic Batch Reports
Creating Analytic Batch Reports
Viewing Completed Billing Batch Reports
Viewing Pending Billing Batch Reports
Viewing Failed Billing Batch Reports
Viewing Scheduled Billing Batch Reports
Top X Reporting Use Cases
Highest Spending Services
Highest Spending Services by Service Agreement
Most Expensive Calls
Longest Calls
Most Frequently Called Numbers
Most Frequently Called Number by Service Agreement
Most Frequently Called Number by Service Agreement Details
Most Frequently Called Destinations
Most Frequently Called Destination by Service Agreement
Most Frequently Called Destination by Service Agreement Details
Most Frequently Called Countries
Most Frequently Called Country by Service Agreement
Most Frequently Called Country by Service Agreement Details
Customer Service Representative Use Cases
CSR Overview
Enrolling the Bootstrap User as the Initial CSR Administrator
Enrolling a CSR
Setting a CSR Password and Security Question
Resetting a CSR Password
Searching for Users
Impersonating a User
Searching and Modifying a CSR User
Adding CSR Users
Editing a CSR User
Managing a CSR Profile
Setting a Preferred Language (CSR)
Adding a CSR Administrator
Setting CSR Account Lockout Status
Viewing the Account Lockout Report
Reactivating a Locked Account
Utility Application Use Cases
Statement Management
Viewing the Usage Details
Disputing a Statement
Viewing Disputes
Analytics
Viewing the Account Usage Summary
Viewing the Service Trends Report
Viewing the Compare by Zip Code Report
