Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Top X Reporting Use Cases >
Most Frequently Called Numbers
The user can use this use case to view the most frequently called numbers. Table 38 lists and describes the use case functions.
Table 38. Most Frequently Called Numbers
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Name |
Most Frequently Called Numbers |
Feature Area |
Analytics |
Description |
The user views a list of the most frequently called numbers. |
Preconditions |
The user has successfully enrolled and authenticated in Oracle Self-Service E-Billing. |
Primary User |
Administrator, manager, and subscriber; CSR administrator and user. |
Triggers |
- The user clicks the Analytics tab, and then clicks the Top X Reports subtab. A report list appears and the user clicks the hyperlink for Most Frequently Called Numbers.
- The user selects Most Frequently Called Numbers from the Top X Report drop-down list.
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Prompts |
Report Selection Criteria Period Range (Default: Current period):
- The user selects a start and end reporting period.
Number of Results:
- Default: 10
- The user can select the number of resulting report query rows to view from the following preconfigured values: 10, 25, 50, or 100.
Drop-down List:
- Highest Spending Services
- Most Expensive Calls
- Longest Calls
- Most Frequently Called Numbers (Default)
- Most Frequently Called Destinations
- Most Frequently Called Countries
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Page Tabs |
- Report (Active)
- Batch Request
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Active Hyperlinks (Breadcrumbs) |
- Analytics. Displays the list of Standard reports.
- Top X Reports. Displays the list of Top X reports.
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Report Content |
Page Title:
- Most Frequently Called Numbers
Header:
- Report Details
- Number of items
Columns:
- Number called (With a hyperlink to the Most Frequently Called Number by Service Agreement report)
- Number of calls (Sorted highest to lowest)
- Volume
- Total Charges.
Total Row:
- Total (literal)
- Number of calls
- Total charges
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Business Rules |
The current bill period (single period) is the default range. |
Standard Features |
- Printer-friendly view
- Download CSV or XML
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Configuration Points |
- Report Threshold Value for Batch Mode. Determines the number of result set lines above which a report must process in batch mode instead of as an online download. You can set values for each type of download file:
- CSV. The maximum number of output lines.
- XML. A percentage of the CSV threshold value (Default is 20%).
For example, if the CSV report threshold is set to 3,000 result set lines, then an XML threshold value set at 20% must process in batch mode when it has 600 or more result set lines.
- All report detail table columns are sortable and display in descending order (highest to lowest); you can change the default sort order to ascending.
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Functions |
- Drill-down links are for the selected number called.
- Oracle Self-Service E-Billing calculates the total number of calls made to a number called and returns the number of results selected.
- If the report result set is less than the number of results selected, the available data set displays.
- If there are ties in the total number of calls to a called number, Oracle Self-Service E-Billing returns service agreements from lowest to highest until it equals the total number requested (10, 25, 50, or 100).
- The user can submit a batch request for this report.
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Main Path for Viewing the Most Frequently Called Numbers
The main path to view the Most Frequently Called Numbers report is as follows: The user selects the Most Frequently Called Numbers report from the List of Top X Reports or from the drop-down list of reports. Oracle Self-Service E-Billing displays the top ten records of the Most Frequently Called Numbers report for the current period. Alternate Paths for Viewing the Most Frequently Called Numbers
Alternate paths can occur in this use case. The user specifies query parameters
The user enters start and ending report dates or selects a new number of results. Oracle Self-Service E-Billing retrieves the report data based on the selected criteria and displays the Most Frequently Called Numbers report. The user clicks the Download action (CSV or XML)
Oracle Self-Service E-Billing downloads a report in the selected format. The user clicks the Printer Friendly action
Oracle Self-Service E-Billing displays the print page. Exceptions for Most Frequently Called Numbers
Exceptions can occur in this use case. The user encounters a system error
Oracle Self-Service E-Billing invokes the error message use case.
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