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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases > Impersonating a UserIn this use case, a CSR impersonates a consumer user to view specific account information. Table 52 lists and describes the use case functions.
Main Path for Impersonating a UserIn this use case, the CSR user selects a user and invokes the impersonate operation. Then Oracle Self-Service E-Billing opens an impersonation session in a new browser for the selected user, while maintaining the existing CSR navigation for the CSR user. The CSR user navigates through the CSR application as a user. When finished, the CSR user exits the impersonated user session in a way that is clearly marked for its purpose. The recommended method is to log out from the impersonation session. Oracle Self-Service E-Billing ends the impersonation session for the selected user and displays the search screen. |
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