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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >
Adding a CSR Administrator
In this use case, CSR users can search a company's organization and add additional administrative users for the company. Table 58 lists and describes the Adding a CSR Administrator use case functions.
Table 58. Adding a CSR Administrator
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Name |
Adding a CSR Administrator |
Feature Area |
Enrollment. |
User |
CSR administrator |
Prerequisites |
A CSR user is set up. |
Trigger |
CSR administrator clicks the Organizations tab, performs a search, clicks View Admins, and then clicks New Admin. |
Configuration Points |
- The number of characters in a user name.
- The number of characters in the temporary password. Oracle Self-Service E-Billing generates the temporary password.
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Functions |
- Oracle Self-Service E-Billing-generated validation codes cannot contain the following characters: a, A, e, E, 3, o, O, 0, i, I, 1, u, U, y, Y, $, @, !, *
- The account that has been created and set to inactive state expires within four hours, and only a CSR administrator can reset the account.
- Oracle Self-Service E-Billing cannot reuse the validation code for 30 days after initially being created.
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Main Path for Adding a CSR Administrator
The main path to add a CSR administrator is as follows:
- Oracle Self-Service E-Billing displays a screen where the CSR administrator enters the following information:
- First Name - Required
- Last Name- Required
- Email Address - Required
- Confirm Email - Required
- Role - Required
- User Name - Required
- The Length of the User Name, default is a minimum of eight characters (configurable).
- The CSR administrator user clicks Next
- Oracle Self-Service E-Billing validates the information on the form for:
- Formatting
- Completeness
- Email and confirm email match
- User Name Requirements
- Oracle Self-Service E-Billing displays the user enrollment verification form.
- The admin user clicks submit.
- Oracle Self-Service E-Billing sends an email to the user email address.
The email must contain an HTTPS link with a unique validation code. The validation code must use the following:
- An abbreviated list of characters
- At least one uppercase character, one lowercase character, and one number
- Oracle Self-Service E-Billing enters the validation code in the database.
- Oracle Self-Service E-Billing sets a status flag in the database indicating this account is inactive.
- Oracle Self-Service E-Billing displays the Organization Search Results page with the following message:
User xxxxxxx enrollment has been initiated and an email notification has been sent to the user's email address supplied during the enrollment process. You will need to inform this user of the user name that was entered, so they will be able complete the enrollment process.
Alternate Paths for Adding a CSR Administrator
The CSR administrator clicks Cancel and Oracle Self-Service E-Billing displays the Search Results screen. Exceptions for Adding a CSR Administrator
Exceptions can occur with this use case. One of the form fields is an empty string when submitted
Oracle Self-Service E-Billing displays the Change Password form with the following error message: Please provide a value for ****. The user name field does not meet the form validation when submitted
Oracle Self-Service E-Billing displays the populated Enrollment Form with the following error message: Please provide a user name that is eight (configurable) characters in length. The email address does not have at least one valid character preceding the at sign @, preceding the period, and following the period
Oracle Self-Service E-Billing displays the populated Enrollment Form with the following error message: Please provide a valid email address.
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