Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >
Viewing the Account Lockout Report
This use case lets the CSR view a report showing accounts that have been locked out of Oracle Self-Service E-Billing or reactivated. The CSR can choose to view a report showing one of the following:
- Locked out customer accounts
- Locked out customer service representatives
- Customer and CSR users reactivated after lockout
Table 60 lists and describes the Viewing the Account Lockout Report use case functions.
Table 60. Viewing the Account Lockout Report
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|
Name |
Viewing the Account Lockout Report |
Feature Area |
Login and Authentication |
User |
CSR administrator |
Trigger |
The CSR administrative user logs in and clicks the Reports (New) link next to My Profile. |
Prerequisites |
The CSR user is currently enrolled in Oracle Self-Service E-Billing. |
Main Path for Viewing the Account Lockout Report
The main path to view the Account Lockout report is as follows:
- Oracle Self-Service E-Billing displays a list of the available Account Lockout reports:
- Locked Out Customer Accounts
- Locked Out Customer Service Representatives
- Locked Out Accounts Reactivated
- The CSR administrator clicks the Locked Out Customer Accounts Link. Oracle Self-Service E-Billing displays a report that shows:
- User ID
- Business Account Number - This value displays if the user is tied directly to the ETL Business Account Number. Otherwise the field is blank.
- Service Number - This value displays if the user is tied directly to a Service Number. Otherwise the field is blank.
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Action - Re-Activate
- The CSR administrator clicks the Locked Out Customer Service Representatives Link. Oracle Self-Service E-Billing displays a report that shows the following:
- CSR User ID
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Action - Re-Activate
- The CSR administrator clicks the Locked Out Accounts Reactivated Link. Oracle Self-Service E-Billing displays a report that shows the following:
- CSR User ID or user ID
- First Name
- Last Name
- Locked Out Reason
- Incorrect Login
- Reset Password
- Security Question
- Account Expired
- Date and time the account was reactivated
Exceptions for Viewing the Account Lockout Report
Exceptions can occur with this use case. No one in Oracle Self-Service E-Billing has been locked out and not reset
A message on the page states: No Accounts have been locked out at this point in time.
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