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Oracle
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Server X5-4 Service Manual
Updated: December 2015
Oracle
®
Server X5-4 Service Manual
Document Information
Using This Documentation
Oracle Server X5-4 Model Naming Convention
Getting the Latest Firmware and Software
Documentation and Feedback
About This Documentation
Contributors
Change History
Oracle Server X5-4 Service Manual Overview
Oracle Server X5-4 Overview
Server Overview
External Components and Features
Server Front Panel Features
Server Back Panel Features
Server Subsystems Overview
System Block Diagrams
Two-CPU Block Diagram
Four-CPU Block Diagram
Processor Subsystem
Two-CPU Configuration
Four-CPU Configuration
Memory Subsystem
Memory Slot Capacity
Memory Channels and Buffers
Memory Performance
Cooling Subsystem
Power Supply Cooling Area
Motherboard Cooling Area
Pressure Areas
Cooling Zones and Temperature Sensors
Cooling the Two-CPU Configuration
Over-Temperature Issues
Power Subsystem
Storage Subsystem
Six 2.5-inch Drive Bays
SATA DVD +/-RW Drive
Input/Output (I/O) Subsystem
Eleven PCIe Gen 3 Slots
Two Internal and Four External High-Speed USB Ports
Four Onboard 10GbE Ports
System Management Subsystem
Service Processor (SP) Oracle ILOM
Oracle System Assistant
Oracle Hardware Management Pack
Troubleshooting and Diagnostics
Troubleshooting Server Hardware Component Faults
Troubleshooting Hardware Faults Using Oracle ILOM
Troubleshooting Using the Front Panel Indicators
Server Boot Process and Normal Operating State Indicators
Locator Indicator On
Over Temperature Condition
PSU Failure
Memory Failure
CPU Failure
Fan Module Failure
SP Failure
Front Panel Lamp Test
Indicator Blink Rates
Steady On
Steady Off
Slow Blink Rate
Fast Blink Rate
Single (Standby) Blink Rate
Slow Unison Blink Rate
Insertion Blink
Unison Steady On
Alternating (Invalid FRU) Blink Rate
Feedback Flash
Data Blink Rate
Sequential (Diagnostic) Blink Rate
Troubleshooting Using the Fault Remind Test Circuits
Troubleshooting System Cooling Issues
External Ambient Temperature Too High
Airflow Blockage
Internal Pressures Compromised
Hardware Component Failure
Troubleshooting Power Issues
AC Power Connection
Power Supplies (PSUs)
Top Cover
Troubleshooting With Diagnostic Tools
Diagnostic Tools
Diagnostic Tool Documentation
Attaching Devices to the Server
Attach Devices to the Server
Back Panel Connector Locations
Configuring Serial Management Port Ownership
Assign Serial Port Ownership Using the CLI
Assign Serial Port Ownership Using the Web Interface
Resetting the Host or Service Processor
Reset the Host or SP Using Oracle ILOM
Reset the Host or SP Using Back Panel Pinhole Switches
Reset the SP Root Account Password or Recover the Root Account
Getting Help
Contacting Support
Locating the System Serial Number
Servicing the Server
Component Serviceability, Locations, and Designations
Component Serviceability
Location of Replaceable Components
Replaceable Components
Components (Exploded View)
Component Designations
Fan Module Slot Designations
CPUs and Memory Riser Card Slots Designations
DIMM Slot Designations
Power Supply Designations
PCIe Slot Designations
DVD, Storage Drive, and USB Designations
Performing Electrostatic Discharge and Static Prevention Measures
Using an Anti-static Wrist Strap
Using an Anti-Static Mat
Tools and Equipment
Component Filler Panels
Locating a Failed Memory Riser Card, DIMM, or CPU
Fault Remind Circuits and Internal Fault Indicator Locations
System Fault Remind Button and Charge Status Indicator
Memory Riser Card and CPU Fault Indicators
CPU Fault Indicators
DIMM Fault Remind Circuit Components
Locate a Failed Memory Riser Card, DIMM, or CPU
Clear Hardware Fault Messages
Preparing to Service the Server
Prepare the Server for Hot Service
Prepare the Server for Cold Service
Release the CMA
(Optional) Remove the Server from the Rack
Powering Off the server
Power Off the Server Using the Server OS
Power Off, Graceful (Power Button)
Power Off, Immediate (Power Button)
Power Off, Remote (Oracle ILOM CLI)
Power Off, Remote (Oracle ILOM Web Interface)
Remove Power
Managing the Locator Indicator
Turn On the Locator Indicator Remotely (Oracle ILOM CLI)
Turn On the Locator Indicator Remotely (Oracle ILOM Web Interface)
Manage the Locator Indicator Locally
Remove the Server Cover
Servicing CRU Components
Servicing Storage Drives (CRU)
Storage Drives Hot-Plug Conditions
Storage Drive Failure and RAID
NVMe Storage Drive Virtual PCIe Slot Designation
Remove a Storage Drive Filler Panel (CRU)
Remove a Storage Drive (CRU)
Install a Storage Drive (CRU)
Install a Storage Drive Filler Panel (CRU)
Storage Drive Reference
OK to Remove Indicator
Service Action Required Indicator
OK/Activity Indicator
Removing and Replacing an NVMe Storage Drive Using Oracle Solaris
Prepare an NVMe Storage Drive for Removal
Remove an NVMe Storage Drive From the Server
Verify Removal of an NVMe Storage Drive
Install an NVMe Storage Drive in the Server
Power On an NVMe Storage Drive
Removing and Replacing an NVMe Storage Drive Using Oracle Linux
Prepare an NVMe Storage Drive for Removal
Remove an NVMe Storage Drive From the Server
Verify Removal of an NVMe Storage Drive
Install an NVMe Storage Drive In the Server
Power On an NVMe Storage Drive
Servicing Fan Modules (CRU)
Remove a Fan Module
Install a Fan Module
Fan Module Reference
Front and Back Panel Indicators for Fan Failure
Fan Module Indicator
Power OK Indicator
Service Action Required Indicator
Servicing Power Supplies (CRU)
Remove a Power Supply
Install a Power Supply
Power Supply Reference
Power Supply Indicators
Service Action Required Indicator
DC OK Indicator
AC OK Indicator
Servicing Memory Riser Cards and DIMMs (CRU)
Removing and Installing Memory Riser Cards and DIMMs
Replace a Faulty DIMM
Replace a Faulty Memory Riser Card
Remove a Memory Riser Card
Identify a Faulty DIMM
Remove a DIMM
Install a DIMM
Install a Memory Riser Card
Memory Riser Card and DIMM Reference
Memory Riser Card Components
Memory Riser Cards Physical Layout
Memory Riser Card Population Rules
Supported DIMMs and DIMM Population Rules
Troubleshooting a Multi-DIMM Failure State
How to Troubleshoot a Multi-DIMM Failure State
Servicing PCIe Cards
Remove a PCIe Card
Install a PCIe Card
PCIe Slot Reference
PCIe Slot Length and Capabilities
PCIe Card Slot Population Order
PCIe Cards With Boot Devices
Servicing the DVD Drive (CRU)
Remove the DVD Drive or DVD Drive Filler Panel
Install the DVD Drive or DVD Drive Filler Panel
Replace the System Battery (CRU)
Servicing FRU Components
Servicing Processors and Heatsinks (FRU)
Replace a Faulty CPU (FRU)
Remove a CPU Cover Plate (FRU)
Install a CPU Cover Plate
Remove a Heatsink and CPU (FRU)
Install a Heatsink and CPU (FRU)
Servicing the Factory Installed SAS 12 Gb/s Internal HBA and ESM
Replace the SAS 12 Gb/s Internal HBA (FRU)
Replace the SAS 12 Gb/s Internal HBA ESM Module (FRU)
Replace the SAS 12 Gb/s Internal HBA SAS Cables (FRU)
Replace the SAS 12 Gb/s Internal HBA ESM Cable (FRU)
Servicing the Factory Installed PCIe NVMe Switch Card
Replace the NVMe Switch Card (FRU)
Replace the NVMe Switch Card Cables (FRU)
Replace the Fan Board (FRU)
Replace the Power Supply Backplane Board (FRU)
Replace the Disk Drive Backplane (FRU)
Servicing the SP Card (FRU)
Remove the SP Card (FRU)
Install the SP Card (FRU)
Replace the Motherboard (FRU)
Returning the Server to Operation
Prepare the Server for Operation
(Optional) Install the Server Into the Rack
(Optional) Install Cable Management Arm
Verify Operation of Slide-Rails and CMA
Return the Server to the Normal Rack Position
Power On the Server
BIOS Setup Utility Menu Options
About the BIOS Setup Utility
BIOS Setup Utility Screens
Legacy Mode BIOS Setup Utility Screens
BIOS Menu Top-Level
Main Screen (Legacy)
Advanced Screen (Legacy)
IO Screen
Boot Screen (Legacy)
UEFI Mode BIOS Setup Utility Screens
Advanced Screen (UEFI)
Boot Screen (UEFI)
Access the BIOS Setup Utility
POST and Checkpoint Codes
AMI Checkpoint Ranges
Standard Checkpoints - SEC Phase
SEC Beep Codes
PEI Phase
PEI Error Codes
S3 Resume Progress Codes
S3 Resume Error Codes
Recovery Progress Codes
Recovery Error Codes
PEI Beep Codes
DXE Phase DXE Status Codes
DXE Error Codes
DXE Beep Codes
ACPI/ASL Checkpoints
OEM-Reserved Checkpoint Ranges
Post Codes From hostdiags
Index
Index A
Index B
Index C
Index D
Index E
Index F
Index G
Index H
Index I
Index L
Index M
Index N
Index O
Index P
Index R
Index S
Index T
Index U
Index V
Index W
Language:
English
Oracle
®
Server X5-4 Service Manual
December 2015
Service and maintenance procedures for the Oracle Server X5-4
Document Information
Using This Documentation
Oracle Server X5-4 Model Naming Convention
Getting the Latest Firmware and Software
Documentation and Feedback
About This Documentation
Contributors
Change History
Oracle Server X5-4 Service Manual Overview
Oracle Server X5-4 Overview
Server Overview
External Components and Features
Server Front Panel Features
Server Back Panel Features
Server Subsystems Overview
System Block Diagrams
Two-CPU Block Diagram
Four-CPU Block Diagram
Processor Subsystem
Two-CPU Configuration
Four-CPU Configuration
Memory Subsystem
Memory Slot Capacity
Memory Channels and Buffers
Memory Performance
Cooling Subsystem
Power Supply Cooling Area
Motherboard Cooling Area
Pressure Areas
Cooling Zones and Temperature Sensors
Cooling the Two-CPU Configuration
Over-Temperature Issues
Power Subsystem
Storage Subsystem
Six 2.5-inch Drive Bays
SATA DVD +/-RW Drive
Input/Output (I/O) Subsystem
Eleven PCIe Gen 3 Slots
Two Internal and Four External High-Speed USB Ports
Four Onboard 10GbE Ports
System Management Subsystem
Service Processor (SP) Oracle ILOM
Oracle System Assistant
Oracle Hardware Management Pack
Troubleshooting and Diagnostics
Troubleshooting Server Hardware Component Faults
Troubleshooting Hardware Faults Using Oracle ILOM
Troubleshooting Using the Front Panel Indicators
Server Boot Process and Normal Operating State Indicators
Locator Indicator On
Over Temperature Condition
PSU Failure
Memory Failure
CPU Failure
Fan Module Failure
SP Failure
Front Panel Lamp Test
Indicator Blink Rates
Steady On
Steady Off
Slow Blink Rate
Fast Blink Rate
Single (Standby) Blink Rate
Slow Unison Blink Rate
Insertion Blink
Unison Steady On
Alternating (Invalid FRU) Blink Rate
Feedback Flash
Data Blink Rate
Sequential (Diagnostic) Blink Rate
Troubleshooting Using the Fault Remind Test Circuits
Troubleshooting System Cooling Issues
External Ambient Temperature Too High
Airflow Blockage
Internal Pressures Compromised
Hardware Component Failure
Troubleshooting Power Issues
AC Power Connection
Power Supplies (PSUs)
Top Cover
Troubleshooting With Diagnostic Tools
Diagnostic Tools
Diagnostic Tool Documentation
Attaching Devices to the Server
Attach Devices to the Server
Back Panel Connector Locations
Configuring Serial Management Port Ownership
Assign Serial Port Ownership Using the CLI
Assign Serial Port Ownership Using the Web Interface
Resetting the Host or Service Processor
Reset the Host or SP Using Oracle ILOM
Reset the Host or SP Using Back Panel Pinhole Switches
Reset the SP Root Account Password or Recover the Root Account
Getting Help
Contacting Support
Locating the System Serial Number
Servicing the Server
Component Serviceability, Locations, and Designations
Component Serviceability
Location of Replaceable Components
Replaceable Components
Components (Exploded View)
Component Designations
Fan Module Slot Designations
CPUs and Memory Riser Card Slots Designations
DIMM Slot Designations
Power Supply Designations
PCIe Slot Designations
DVD, Storage Drive, and USB Designations
Performing Electrostatic Discharge and Static Prevention Measures
Using an Anti-static Wrist Strap
Using an Anti-Static Mat
Tools and Equipment
Component Filler Panels
Locating a Failed Memory Riser Card, DIMM, or CPU
Fault Remind Circuits and Internal Fault Indicator Locations
System Fault Remind Button and Charge Status Indicator
Memory Riser Card and CPU Fault Indicators
CPU Fault Indicators
DIMM Fault Remind Circuit Components
Locate a Failed Memory Riser Card, DIMM, or CPU
Clear Hardware Fault Messages
Preparing to Service the Server
Prepare the Server for Hot Service
Prepare the Server for Cold Service
Release the CMA
(Optional) Remove the Server from the Rack
Powering Off the server
Power Off the Server Using the Server OS
Power Off, Graceful (Power Button)
Power Off, Immediate (Power Button)
Power Off, Remote (Oracle ILOM CLI)
Power Off, Remote (Oracle ILOM Web Interface)
Remove Power
Managing the Locator Indicator
Turn On the Locator Indicator Remotely (Oracle ILOM CLI)
Turn On the Locator Indicator Remotely (Oracle ILOM Web Interface)
Manage the Locator Indicator Locally
Remove the Server Cover
Servicing CRU Components
Servicing Storage Drives (CRU)
Storage Drives Hot-Plug Conditions
Storage Drive Failure and RAID
NVMe Storage Drive Virtual PCIe Slot Designation
Remove a Storage Drive Filler Panel (CRU)
Remove a Storage Drive (CRU)
Install a Storage Drive (CRU)
Install a Storage Drive Filler Panel (CRU)
Storage Drive Reference
OK to Remove Indicator
Service Action Required Indicator
OK/Activity Indicator
Removing and Replacing an NVMe Storage Drive Using Oracle Solaris
Prepare an NVMe Storage Drive for Removal
Remove an NVMe Storage Drive From the Server
Verify Removal of an NVMe Storage Drive
Install an NVMe Storage Drive in the Server
Power On an NVMe Storage Drive
Removing and Replacing an NVMe Storage Drive Using Oracle Linux
Prepare an NVMe Storage Drive for Removal
Remove an NVMe Storage Drive From the Server
Verify Removal of an NVMe Storage Drive
Install an NVMe Storage Drive In the Server
Power On an NVMe Storage Drive
Servicing Fan Modules (CRU)
Remove a Fan Module
Install a Fan Module
Fan Module Reference
Front and Back Panel Indicators for Fan Failure
Fan Module Indicator
Power OK Indicator
Service Action Required Indicator
Servicing Power Supplies (CRU)
Remove a Power Supply
Install a Power Supply
Power Supply Reference
Power Supply Indicators
Service Action Required Indicator
DC OK Indicator
AC OK Indicator
Servicing Memory Riser Cards and DIMMs (CRU)
Removing and Installing Memory Riser Cards and DIMMs
Replace a Faulty DIMM
Replace a Faulty Memory Riser Card
Remove a Memory Riser Card
Identify a Faulty DIMM
Remove a DIMM
Install a DIMM
Install a Memory Riser Card
Memory Riser Card and DIMM Reference
Memory Riser Card Components
Memory Riser Cards Physical Layout
Memory Riser Card Population Rules
Supported DIMMs and DIMM Population Rules
Troubleshooting a Multi-DIMM Failure State
How to Troubleshoot a Multi-DIMM Failure State
Servicing PCIe Cards
Remove a PCIe Card
Install a PCIe Card
PCIe Slot Reference
PCIe Slot Length and Capabilities
PCIe Card Slot Population Order
PCIe Cards With Boot Devices
Servicing the DVD Drive (CRU)
Remove the DVD Drive or DVD Drive Filler Panel
Install the DVD Drive or DVD Drive Filler Panel
Replace the System Battery (CRU)
Servicing FRU Components
Servicing Processors and Heatsinks (FRU)
Replace a Faulty CPU (FRU)
Remove a CPU Cover Plate (FRU)
Install a CPU Cover Plate
Remove a Heatsink and CPU (FRU)
Install a Heatsink and CPU (FRU)
Servicing the Factory Installed SAS 12 Gb/s Internal HBA and ESM
Replace the SAS 12 Gb/s Internal HBA (FRU)
Replace the SAS 12 Gb/s Internal HBA ESM Module (FRU)
Replace the SAS 12 Gb/s Internal HBA SAS Cables (FRU)
Replace the SAS 12 Gb/s Internal HBA ESM Cable (FRU)
Servicing the Factory Installed PCIe NVMe Switch Card
Replace the NVMe Switch Card (FRU)
Replace the NVMe Switch Card Cables (FRU)
Replace the Fan Board (FRU)
Replace the Power Supply Backplane Board (FRU)
Replace the Disk Drive Backplane (FRU)
Servicing the SP Card (FRU)
Remove the SP Card (FRU)
Install the SP Card (FRU)
Replace the Motherboard (FRU)
Returning the Server to Operation
Prepare the Server for Operation
(Optional) Install the Server Into the Rack
(Optional) Install Cable Management Arm
Verify Operation of Slide-Rails and CMA
Return the Server to the Normal Rack Position
Power On the Server
BIOS Setup Utility Menu Options
About the BIOS Setup Utility
BIOS Setup Utility Screens
Legacy Mode BIOS Setup Utility Screens
BIOS Menu Top-Level
Main Screen (Legacy)
Advanced Screen (Legacy)
IO Screen
Boot Screen (Legacy)
UEFI Mode BIOS Setup Utility Screens
Advanced Screen (UEFI)
Boot Screen (UEFI)
Access the BIOS Setup Utility
POST and Checkpoint Codes
AMI Checkpoint Ranges
Standard Checkpoints - SEC Phase
SEC Beep Codes
PEI Phase
PEI Error Codes
S3 Resume Progress Codes
S3 Resume Error Codes
Recovery Progress Codes
Recovery Error Codes
PEI Beep Codes
DXE Phase DXE Status Codes
DXE Error Codes
DXE Beep Codes
ACPI/ASL Checkpoints
OEM-Reserved Checkpoint Ranges
Post Codes From hostdiags
Index
A
B
C
D
E
F
G
H
I
L
M
N
O
P
R
S
T
U
V
W