Commerce Cloud administrators use the administration interface to work with accounts. Administrators can create and modify accounts, as well as provide account information, such as addresses, contacts, contracts and logos. Accounts can access multiple sites. Once you have created an account, you can use the site selector to choose the site to work with. Once you have created account assets, such as a contact or a contract, you can indicate which sites to work with using the All Sites tab.
For a user to successfully log into a store, the account must be active, the user’s contact should be active and the account should be associated with a valid contract. If a business has multiple entities, such as departments or divisions, that require a different set of products or prices, you can create a separate sub account for each entity.
Each contact can be associated with multiple principal accounts and sub accounts, though in the case where a contact is associated with more than one account, you can assign a default account to each contact. When a contact that is associated with more than one account is logged into your online store, they can switch to any of their active accounts by selecting an account from a drop-down list in the store’s header. They can add items to the cart for one account, then switch to another account and add items to that account’s cart. The shopping cart for one account persists while a contact is shopping for another account.
Contacts must be created by either a Commerce Cloud administrator or another contact who is a designated administrator. Contacts cannot register on your store themselves.
This section includes the following topics:
