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Commonly asked payment batch questions:

Q. Can I run two payment batch processes concurrently for the same bank account?

A. Yes, if you use two different payment documents.

Q. What if there is a database or operating system crash while a payment batch is in process?

A. When the system recovers, use the Payment Batches window to determine the status of the payment batch. You can then either restart the payment batch, or you can cancel the payment batch.

Q. How do I know if an invoice is not paid in a payment batch because the total payment for this supplier site is under the minimum payment or over the maximum payment amount that I defined for the payment batch?

A: Payables identifies these unpaid invoices on the Preliminary Payment Register.

Q. When I cancel a payment batch, is there anything else I need to do to make the selected invoices available for payment in a future payment batch?

A. No. When you cancel a payment batch, Payables automatically resets to unpaid the status of selected invoices in the cancelled payment batch. The invoices are then available to pay in a payment batch, or by a single payment.

Why an invoice may not be paid in a payment batch:

REASON DESCRIPTION ACTION
Not Approved The invoice is not approved. Use Approval to approve the invoice. See also: Approval
Supplier Site Hold The supplier site has a hold enabled. You can specify to hold all payments or all future invoices for a supplier site. Review the supplier site's control information. Resolve the hold and uncheck the check box in the Supplier Sites window. See: Releasing Supplier Holds
Invoice Hold The invoice is on hold. Review the hold in the Invoice Holds window and resolve the hold. See: Releasing Holds From an Invoice
Scheduled Payment Hold A scheduled payment for the invoice is on hold. Resolve the hold and uncheck the hold check box in the Sheduled Payments window. See: Releasing Scheduled Payment Holds.
Does Not Match Payment Selection Criteria The invoice is not due to pay before the pay through date you specified for the batch. Review the scheduled payments of the invoice.
The invoice's Pay Group does not match the Pay Group you specified for the batch. Review the Pay Group of the invoice and the batch.
The payment priority is not within the range you specified for the batch. Review the payment priority for the invoice's scheduled payments and the batch.
Supplier Bank Account Not Defined You are creating an electronic payment and you have not assigned an active bank account to the supplier site for the payment currency. Define a supplier bank account in the Banks window, and enter the bank account number in the Remit-to Account field of the Modify Payment Batch window.
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