Specifying a Days Past Due Range
Days Overdue Method
If you are using the Days Overdue dunning method, Receivables verifies that the 'Days Past Due: To' value you specify for the first letter of a dunning letter set is less than the number of receipt grace days you specified for the customer or site profile to which you assign this dunning set. This makes it possible for this customer to receive this letter. For example, if you specify that this customer has 10 receipt grace days, the Days Past Due: To value of the first letter in this customer's dunning letter set must be 11 or more. If you are defining a letter set with negative days late for one or more of the letters it contains, you must set Use Grace Days to No.
For example, you have a letter set with three letters with the following date ranges:
| Dunning Letter Set (Negative days late)
|
| Letter 1
| -50 to 5 Days Late
|
| Letter 2
| 6 to 30 Days Late
|
| Letter 3
| 31 to 9999 Days Late
|
Letter 1 will only be sent if an invoice falls within -50 to 5 days late range and the Use Grace Days check box is not checked for this dunning letter set.
Receivables selects the dunning letter with the lowest Days Past Due Range that you have not yet submitted. By choosing the Send Letters in Sequence option in the Dunning Letter Sets window you can ensure that you provide your customers and customer sites with proper notification of past due debit items.
Assign letters to your dunning letter sets which increase in severity as the Days Past Due From and Days Past Due To date ranges increase for each letter.
Staged Dunning Method
If you are using the Staged Dunning method, you assign a dunning level range to each dunning letter. A dunning level can indicate the number of times an item has appeared in a dunning letter or the level of severity for a past due debit item. Receivables increments the dunning level of a past due debit item by 1 if the item is selected for dunning when you run the Dunning Letter Generate program. For each letter in the set, you specify a minimum number of days that must pass before Receivables can increment the dunning level for a past due debit item.
See Also
Dunning Letters
Creating Dunning Letter Sets
Defining Dunning Profiles for Customers and Customer Sites
How Receivables Selects Items for Dunning
Staged Dunning
