Dunning Letters
The Receivables Dunning Letter Generate program lets you create and send customized letters to your customers who have invoices, debit memos, chargebacks, credit memos, and unapplied and on-account receipts that are overdue.
You can control the severity and content of each dunning letter you send and exclude individual customers from dunning, even if they have items that are past due. You can include disputed items, on-account and unapplied receipts, and finance charges in your dunning letters, as well as debit items that are not yet due. You can also choose to use receipt grace days to extend the due dates of a customer's past due items.
You can choose from the following dunning methods:
- Days Overdue: Letters are based on the total number of days that debit items are past due. This method generates letters for a specific customer based on a range of days overdue that you define for each dunning letter set. Receivables takes into account the number of receipt grace days defined for a customer (if any) when calculating the number of days items are past due. See: Specifying a Days Past Due Range.
- Staged Dunning: Letters are based on the dunning levels of past due debit items. This method lets you send dunning letters based on the number of days since the last letter was sent, rather than the number of days items are past due. For each dunning letter, you specify the minimum number of days that must pass before Receivables can increment an item's dunning level and include this item in the next letter that you send. This feature can be useful if, for example, you inform your customer that you will begin collection action if payment is not received within x number of days of receiving the current letter. See: Staged Dunning.
Dunning Letters Set Up
Before you can send Dunning Letters to your customers, you must define the following:
See Also
How Receivables Selects Items for Dunning
Printing Dunning Letters
Sample Dunning Letter Print
Viewing Dunning History
