Dunning Letters (Oracle Receivables Help)


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Dunning Letters

Receivables lets you create dunning letters using two different methods. You can use one of the ten dunning letters that Receivables provides, or create your own, custom dunning letters in the Dunning Letters window.

The ten dunning letters that Receivables provides include text files that you can customize to suit your dunning needs. Each of these letters (entitled USER1 - 10) include two flat files: one for the body of your dunning letter text and the other for footer information. These files reside in the Receivables $AR_TOP/srw directory. For example, the dunning letter USER1 has a body file of ardl1b.txt and a footer file of ardl1f.txt. The 'b' and the 'f' identify these files as body and footer files, respectively. See: Dunning Letters Format Files.

You can also use the Dunning Letters window to create the body and footer text of your dunning letters. You can create as many dunning letters as you need using this window. See: Creating Dunning Letters.

Oracle Reports generates the final output of your dunning letters by combining the body text and footer sections that you create with the Invoice section information that Receivables provides.

The diagram below shows the format Receivables uses for your dunning letters.

The Invoices section lists the currency, interest rate, and all of the invoices in this currency that are past due for a customer or site. Receivables groups past due invoices using the dunning amount and dunning invoice amount limits you defined for each currency in the customer or customer site profile associated with these invoices. This section also includes the dunning level (if using Staged Dunning), invoice number, transaction date, due date, number of days late, original amount, and balance due of each invoice selected for dunning.

Dunning Letters

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