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Dunning Letters Format Files

Receivables uses ten body text files and ten footer files to store the template for your ten user-definable dunning letters. These files reside in the $AR_TOP/srw directory and are named ardlnt, when n is a number from 1 to 10, and t is either "b" or "f" (for 'body' and 'footer', respectively).

You can also create your own, custom dunning letters in the Dunning Letters window. See: Creating Dunning Letters.

Substitution Variables and Tokens

Embed field variables in your body text and footers using &_field. Receivables supports the following field variables:

&F_collector_name: Collector Name

&F_collector_telephone: Telephone Number of Collector

&F_customer_name: Customer Name

&F_customer_number: Customer Number

For example, the text "Dear &F_customer_name" expands to "Dear ACME Pharmaceuticals" when you print your dunning letters for this customer.

Attention: You can use these variables in both the letters that Receivables provides and in the letters that you create in the Dunning Letters window. However, when you use these variables in the templates USER1 - USER10, you must enter them as shown above (i.e. initial capital letter followed by all lowercase letters). When you use these variables within the text of your custom dunning letters, you must enter them using all uppercase letters.

Paragraph Formatting and Indentation

Enter each paragraph in your body and footer text files as a continual line. Enter a hard carriage return to mark the end of a paragraph. You can also use hard carriage returns to mark spacing between lines. To indent text, enter a hard carriage return after each line and use the space bar to indent the lines you want to start further in from the left margin.

Note: This formatting information only applies when you are using the templates USER1 - USER10 to create your dunning letters. If you are creating dunning letters in the Dunning Letters window, see 'To create a custom dunning letter' in: Creating Dunning Letters.

See Also

Creating Dunning Letters

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